Gama Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello,

I've been trying for almost a week to make a withdrawal at Gama and every withdrawal gets canceled due to a technical error.

I have verified my account, so everything should be in order. I have contacted the support every day, and I've been told each time that the money will be credited to my account.

I don't know what else I can do to receive the money that is owed to me.

I hope you can somehow help me...

Best regards, Lisa

Hallo,

ich probiere seit fast einer Woche eine Auszahlung bei Gama durchzuführen und jede Auszahlung wird abgebrochen wegen eines technischen Fehler.

Ich habe mein Konto verifiziert, somit passt da alles. Ich habe jeden Tag bereits den Support kontaktiert und es wurde mir immer gesagt, dass das Geld auf meinem Konto eingehen wird.

Ich weiß nicht mehr was ich noch machen soll, damit ich das mir zustehenden Geld bekomme.

Ich hoffe ihr könnt mir irgendwie weiterhelfen...

LG Lisa

Dear Lisaaa23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

We apologize for any inconvenience during withdrawal, but the difficulty arises on the side of the payment provider through which you create a withdrawal request.

Please try to use a different tile and create a request through it. We recommend using the tile that is highlighted with a red square on the screenshot.

Hello,

many thanks for the answer.

I have now requested a withdrawal through MasterCard as suggested by the casino. I hope it works now.

According to support, the account is verified and therefore nothing should stand in the way of a withdrawal. But the payout is then canceled after 1-2 hours due to a technical error.

Why it doesn't work after more than 10 withdrawal attempts is a mystery to me.

Hallo,

vielen Dank für die Antwort.

Ich habe jetzt wie vom Casino vorgeschlagen die Auszahlung durch MasterCard beantragt.. ich hoffe, dass es jetzt funktioniert.

Laut dem Support ist das Konto verifiziert und somit sollte einer Auszahlung nichts im Wege stehen. Doch die Auszahlung wird dann nach 1-2 Stunden abgebrochen lt. Einem technischen Fehler.

Warum es dann doch nach mehr als 10 Auszahlungsversuchen nicht klappt, ist mir ein Rätsel.

Hello!

At the moment, there are minor technical difficulties with withdrawals to cards through the payment system. Please try to create a withdrawal request using cryptocurrency, for our part we will try to process this request as soon as possible, we apologize for the inconvenience caused.

If you do not have cryptocurrency, you need to wait a little until the difficulty with withdrawal to the card is resolved. We are currently working on solving the problem and it will be resolved soon.

Здравствуйте!

На данный момент наблюдаются небольшие технические трудности с выводом на карту через платёжную систему. Попробуйте, пожалуйста, создать заявку на вывод с помощью криптовалюты, со своей стороны мы постараемся обработать данную заявку как можно скорее, приносим извинение за доставленные неудобства. 

Если у вас нет криптовалюты, нужно немного подождать, когда трудность с выводом на карту будет устранена. На данный момент мы занимаемся решением трудности, и в скором времени она будет решена.

Dear Lisaaa23,

Have you received your withdrawal from the casino yet?

Hello,

No, unfortunately I have not received a payout to date, even though I have written to support several times. Unfortunately, I'm not offered any other option other than to try it again and again and every time I get the response that it couldn't be paid out because of a technical error...

I don't have any cryptocurrency either, so the option to try this variant is not possible for me.

I don't understand why it's taking so long...

Hallo,

nein, leider bis heute noch keine Auszahlung erhalten, obwohl ich mehrmals den Support angeschrieben habe. Mir wird auch leider keine andere Möglichkeit angeboten, außer das ich es wieder und wieder probieren soll und jedes Mal kommt die Rückmeldung wegen eines technischen Fehlers konnte es nicht ausbezahlt werden...

Ich habe auch keine Kryptowährung, also ist für mich die Option es mit dieser Variante zu probieren nicht möglich.

Ich verstehe nicht wieso das so lange dauert..

Hello,

the payout is made through cryptocurrency.

Thank you for your help!

LG Lisa

Hallo,

die Auszahlung ist erfolgt durch Kryptowährung.

Danke für eure Hilfe!

LG Lisa

Do I understand correctly that you have successfully received your winnings?

Dear Lisaaa23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.