Gamblii Casino - O jogador está solicitando um reembolso.

The casino offers fake pragmatic games, these behave atypically for the provider, I expect the refund

Das casino bietet gefälschte pragmatic games an diese verhalten sich untypisch für den Provider ich erwarte die Rückerstattung

Hello Basel999,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblii Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit into the casino? Do you have any proof showing that the games are fake? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No, I am not in contact with the casino.

the pragmatic games at that

casinos appear on sweet bonanza and gates of olympus multi numbers that never appear in the original games. It is also not normal that, for example, there are around 3-4 more free spins in each round.

the games are definitely fake and not original.

Nein ich stehe mit dem Casino nicht in Kontakt.

die pragmatic games bei dem

casino erscheinen bei sweet bonanza und gates of Olympus multi zahlen die in den Original spielen niemals erscheinen. Auch dass zum Beispiel bei jeder Runde rund 3-4 weitere freispiele kommen ist nicht normal.

die Spiele sind definitiv gefälscht und nicht original.

Hello Basel999,

Did you suffer any loss due this fact? Why did you even play it if you claim that they are fake?

Good morning

I only noticed it later.

A casino that offers fake games is not serious in my eyes?

is it my job to check this? I am requesting the casino to refund my deposits.

I don't want to play in a casino that offers fake games.

Thanks

Guten Morgen

ich habe es erst später gemerkt.

Ein casino das gefälschte Spiele anbietet ist in meinen Augen nicht serious?

ist es meine Aufgabe dies zu prüfen? Ich fordere das Casino die Erstattungen meiner Einzahlungen.

in einem Casino das gefälschte spiele anbieten möchte ich nicht spielen.

danke

Hello Basel999,

How much is your remaining balance on your casino account?

Please note that if it's zero and you have used your money, you can't request a refund.

Dear Basel999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.