GoldenPharaoh Casino - A retirada do jogador está significativamente atrasada.

I sent for a withdrawal of 134$ on the 24 of september and im still 'awaiting' on 22 of octobre. Every attempt I've made to contact the casino via live chat. Is just responded to with automatic replies then the chat gets closed.

Hello samiranajar111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenPharoah Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account has been full verified with documents and selfie .

and i don't use any bonus just i deposit my funds and i start betting on match .

caisno say just wait for withdraw 21 days but it pass more than 21 days but no receive .

Hello samiranajar111,

Is this your first ever withdrawal request? If not, how long did it previously take to withdraw your funds?

Meanwhile, please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your response.

Regards,

Nick

This is the first withdrawal. The platform says the withdrawal is from 3 days to 21 days, but it took me more than a month and I have not received it yet. I contacted the platform and it tells me to wait for it soon and that if there are any updates, we will contact you via email.

I think this problem has happened to many people before, so please help me and save me to get my money.

Okey , i will contact this email who you send to me .

Hello samiranajar111,

The e-mail I gave you is mine and I requested to send the communication between you and the casino to that address so we can further review your case.

Please forward it as soon as possible.

Will be awaiting you response.

Regards,

Nick

Dear samiranajar111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello dear , what happen with you ? You request me to send screenshots for this e-mail nikolas.b@casino.guru ? Everyday i send screenshot beetwin me and casino to this e-mail but reply . Also the problem not solved yet . Bad luck 🥺 just scam platform ( goldenpharoah ). . I think no solving .

I contact them daily, but the same excuses, the same repetition, nothing is clear, they do not specify the period for the withdrawal to arrive, they leave the field open, they are just scammers.

Thank you samiranajar111 for all the information provided so far. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, samiranajar111!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Okey dear thanks for your help

There is no solution with support . It's real or just bot 🤖 i don't know .

I withdraw my funds in September 24 . And max withdraw days process is 21 days . And still pass 2 months without any withdraw 🤕

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Okay

Okey

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team