Helabet Casino - O jogador enfrenta problemas de retirada devido a um erro do sistema.

Hello, I made a deposit of $159 (February 5, 2022), today I want to withdraw $139 and I cannot withdraw because the error appears: "payment system error" I read that this is a regular practice of this bookmaker, can anyone help me?

Dear Maciejjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Helabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support regarding the issue? What response have you received?
• What payment method have you used to deposit and withdraw?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

- I wrote to the security department, they replied that there were problems with payments

- deposite usdt on tron , whidraw usdt on tron

- live and pre game on sporta

- no bonus

A little irritated by the whole situation, I wrote to the security department saying that if they do not accept my payment, I will write a topic on casino.guru saying that you are cheating people because it is not the first such case. the withdrawal of funds has been accepted by the operator. strange situation

good morning, please delete the topic, it was not this bookmaker, I made a mistake, I will create a new correct post.. thank you

At this stage, the complaint can safely be assigned to the correct casino. Please let me know the correct website of the casino and we'll make the adjustments without the need to open new complaints.

If you wish to close the complaint anyway, please confirm once again you wish for us to close it.

please delete this complaint. I will create a new correct one. I'm sorry for the trouble .

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.