Horus Casino - Os ganhos do bônus do jogador foram confiscados.

Hallo i have problem whith Horus casino they will dont pay me , The historie i deposite 500 NKR and get a bonus of 500 NKR i played and won some money up to around 3.800 NKR contacted support and ask about whithdrawel they say this was a wagerfree bonus and if i do a whithdrawel so will i lose my bonus of 500NKR so i do a whithdrael of 3000 NKR and have 300 NKR left was lucky and won up to 5.300 NKR so i do a new whithdrawel of this 5.300 NKR and now i get this messege below this stinks why get my bonus if i dont have right o this bonus ? They are a scam of my Whithdrawel of 8.300 NKR i get only my deposite of 700NKR back , i hope you can help me here sorry for my bad english.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Dear Per,

we are writing to you regarding your recent withdrawal request.

Please be informed you have taken advantage of our Weekend Wager Free Bonus and certain rules apply to it.

As per our Bonus Terms and Conditions under section 10.4.6., to ensure proper use of bonuses and fair play, we consider claiming Weekend Party bonuses without any other clean deposit (i.e. deposit which is not matched with any bonus) during the week as irregular gameplay to take advantage of bonuses.

Players must deposit at least 150€ during the week in order to be eligible for winnings generated with Weekend Party Bonuses if they later decide to play slot games with the mentioned deposit and 300€ in case of table games play.

In case of irregular play mentioned above, winnings generated with Weekend Party Bonuses will be forfeited and the deposit returned.

We went ahead and retracted the mentioned winnings from your balance and left your deposits on it.

Thank you for your understanding.

Best regards,

Horus Casino Finance Team

Dear Prader,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have initially activated and played? Have you received first requested withdrawal of 3,000 kr?

Lastly, please forward your bonus and cashier histories. My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The bonus was called # Wager Free Saturday # I have not received SEK 3,000, the only thing they paid back was SEK 700 deposit money.

Bonusen hette # Wager Free Saturday # Jag har inte fått några 3000 kr det enda dom betalde tillbaka var 700 kr deposite pengar.

Thank you very much, Prader, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

From the casino rules, it is clear that to be able to cash out from this bonus you need to deposit during a week at least €150.

From your screenshot, I can see that you deposited only €70 (700NOK). So in this case casino refunded your deposits as is written in their rules.

(you didn't lose anything, just you can't use that bonus)

Because we didn't get any reaction from PRADER111 and because of what we wrote above, we decided to reject this complaint.