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After depositing approximately $5000 in cryptocurrency, I have experienced delays due to provider checks. Moreover, I was informed that withdrawal methods other than iWallet are under maintenance, making it impossible to use any method other than iWallet.

Despite my request to withdraw via cryptocurrency, the casino only allows iWallet withdrawals, which I find to be quite malicious.

I am making this post because I have not been able to withdraw my funds.

約$5000仮想通貨で入金した後、現在までプロバイダーチェックで遅延、出金方法はiwallet以外メンテナンス中だからiwallet以外無理であると指定してくる。

希望出金方法については仮想通貨でお願いしているのにiwalletでの出金を指定し悪質なカジノである。

出金されないため投稿。

Dear aotyan19,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Do I understand correctly casino support advises you to use an alternative method to withdraw your winnings?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I understand. Regarding email correspondence, will send it to.

The problem this time is that the initial deposit was in cryptocurrency, but I am being asked to withdraw using iWallet, which I have never used before. I would like to withdraw in cryptocurrency.

It has been over a month since any withdrawals have been made, and they have falsely reported that all withdrawal methods other than iWallet (bank withdrawals, vegawallet, payz, virtual currency) are undergoing maintenance and have technical issues that cannot be resolved.

分かりました。メールでのやり取りはtomas@casino.guruに送ります。

今回の問題は最初の入金が仮想通貨であるのに一度も使用したことの無いiwalletで出金するように進めてきます。私は仮想通貨での出金を希望しています。

期間としては1ヶ月以上出金が降りない状況で、iwallet以外の出金方法（銀行出金、vegawallet、payz、仮想通貨）は全てメンテナンス、技術的な問題で解決できないと虚偽の報告をしてきます。

If the payment method were recommended to you by the support, I would encourage you to use such a method.

Please let me know about your decision.

thank you for your reply.

I have never used iWallet, and the original deposit was in virtual currency.

I would like to withdraw in virtual currency.

I don't want to withdraw money from iwallet.

返信ありがとうございます。

iwalletは使用した事が無いですし、元々の入金は仮想通貨です。

仮想通貨で出金を希望してます。

iwalletでは出金したくありません。

Dear aotyan19,

I understand your frustration, however, we can't compel the casinos to reintroduce payment methods that are no longer available. Kindly consider using the payment method offered to withdraw your winnings. If you choose not to opt for the payment method offered by the casino, we can't assist you further.

I'll await your reply.

Dear aotyan19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.