IceCasino - O jogador ainda não recebeu os seus prémios.

Hard to understand the 10 point rating that casino guru gives this casino. Complaints and complaints are countless and continue to be at the top of recommendations!

They are misleading people, and they can be very harmed.

whatever the withdrawal request, the casino divides the payment into increments of 165 eur !!!

doesn t ring a bell?

stupidly time consuming withdrawal even for verified players and VIP levels.

bad support. Answers made.

they push payments with their bellies but are quick with deposits.

to avoid !

Difícil perceber a avaliação de 10 pontos que o casino guru faz desde casino. As queixas e reclamações são inúmeras e continuam no topo das recomendações!

Estao a induzir as pessoas em erro, podendo as mesmas sair muito prejudicadas.

seja qual for o pedido de levantamento o casino reparte o pagamento em frações de 165 eur !!!

doesn t ring a bell?

levantamento estupidamente demorado até para jogadores verificados e níveis VIP.

péssimo apoio. Respostas feitas.

empurram os pagamentos com a barriga mas são rápidos nos depósitos.

a evitar !

Dear Epedro46,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello all

Just to clarify the things up

1) The player is winning the casino. Congrats on that!

2) Casino does not split any payments. Depending on the payment method, the PSP may do the split.

3) The player opted for a break time, but all the withdrawal requests were approved and successfully credited to the player

4) Dear Epedro46, were there at least any T&Cs breached? If so, were ready to compensate quite a vast amount of money.

Best regards

A) When the casino says: "the player is winning" it means exactly what ??? Have you done the math on the volume of deposits that the player deposits in your casino?

B) I actually just received 10 payments of 165 euros and one of 75 euros at this very moment! Congratulations on that casino ice!

C) however, if it had not been for this exhibition, I would have waited the same days as I did in the last survey and received a different parcel every day.

D)thank you casino guru for your existence, however the ratings leave something to be desired.

E) the icecasino is widely known in Portugal and its license in this country is questioned consecutively. Here's the tip.

A)Quando o casino diz: " o jogador está ganhando" quer dizer exactamente o que ??? Já fizeram as contas ao volume de depósitos que o jogador deposita no vosso casino ?

B)efectivamente acabei de receber neste preciso momento 10 pagamentos de 165 euros e um de 75 eur! Parabéns por isso casino ice!

C)no entanto caso não tivesse sido esta exposição teria esperado os mesmos dias que esperei no último levantamento e recebido todos os dias uma parcela diferente.

D)obrigada casino guru pela vossa existência, no entanto as avaliações deixam a desejar.

E) o icecasino é amplamente conhecido em Portugal sendo que a sua licença neste país é consecutivamente questionado. Fica a dica.

Hello everyone,

Thank you both for your replies.

Epedro46, do I understand correctly that you have received all your winnings?

understood correctly

Entendeu corretamente

Dear Epedro46,

I'm glad to hear that. Unfortunately, sometimes payment providers set maximum limits for withdrawals and this is usually out of casino's hands, and as long as all installments were processed, we cannot penalize the casino.

Since you confirmed you received all your winnings, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru