iWild Casino - A conta do jogador foi encerrada após a vitória.

Hello, I received a bonus from the casino and started playing with it. I completed the bonus requirements and continued playing for fun. Then, I won 15,000 euros, and my account was automatically blocked. I contacted live chat support, but they gave me unclear responses, and then they told me to send emails to support. I have already sent more than five emails and never received a response. They automatically blocked my account when I reached 15,000 euros. This casino is a scam, and I don't recommend it to anyone.

Boas , eu estava a jogar com o bónus que eles me deram entretanto completei o bónus e fiquei a jogar por diversão, entretanto fiz 15mil euros e automaticamente a minha conta foi bloqueada, e entrei em contacto com o chat ao vivo eles não me respondem coisa com coisa , é depois dizem para mandar emails para o suporte , eu já mandei mais de 5 emails e nunca me responderam, pois bloquearam a minha conta automaticamente quando antigi os 15mil , o casino é fraude , não aconselho ninguém

Dear Player6390268,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Which bonus did you play with? If possible, please post a link or promo code you used to activate here in this thread.
• Did you pass the KYC verification before you lost access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Bonus sweet bonanza FS50GURU

Rabbit fortune , tiger fortune

I sent it and they didn't check it

By the way, I have a printout of my winnings.

Only the printout shows 13,000, but in the meantime I've been playing and I've made almost 18,000,

They blocked my account out of the blue, then they made it up saying that I tried to log in too many times, knowing that I never logged out and I also had the account saved on my phone

Bónus sweet bonanza FS50GURU 

Rabbit fortune , tiger fortune 

Enviei e nao verificaram

Já agora tenho print dos meus ganhos.

Só que no print está 13mil, nas entretanto fui jogando e fiz quase 18mil,

Eles bloquearam me a conta do nada depois inventaram a dizer que era muitas vezes que tentava inicar a sessão, sabendo que nunca finalizei a sessão e além disso tinha a conta guardada no meu telemóvel

Thank you very much for your reply, Player6390268. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I've already sent a letter explaining the situation and I'm waiting for a reply

Já mandei a explicar a situação aguardo a resposta

Based on your email I understand that the casino accused you of opening multiple accounts. You also said that it may be because your relatives also have accounts at this casino. I have a few additional questions:

• When did you create your account at this and whose account was created first?
• Have any of your relatives passed the verification?
• Do they usually play with bonuses?

Thank you.

The first person to create an account at this casino was my father, we played with the bonus, only my girlfriend deposited €20 and won and I couldn't withdraw either, but it passed the verification, so why didn't the casino block the other accounts? But did it bother to block the account I made more than 15 thousand? Well, I've seen that I won't be able to recover the account....

A primeira pessoa a criar conta neste casino foi o meu pai, nos jogamos com o bónus, so a minha namorada depositou 20€ e ganhou e também não consiguio sacar , mas passou na verificação, o casino então porque que não bloqueou as outras contas? Mas deu se ao trabalho de bloquear a conta que fiz mais de 15mil? Pois, já vi que não vou conseguir recuperar a conta....

Could you please advise if you've ever played from the same device?

Yes on the same Samsung s10+ device

I just wanted my account, I already thought it was strange when I asked to verify my account and it gave me an error, in the meantime only my girlfriend was able to verify, neither I nor my family were able to, as soon as I got a good bank they blocked the account but my father's and my family's account were not blocked so much that they didn't even want to deposit,

Sim no mesmo dispositivo Samsung s10+

Só queria a minha conta ,eu já achava estranho quando pedi para verificar a minha conta e dava erro , entretanto só a minha namorada conseguiu verificar, nem eu nem a minha familia conseguimos , mal consegui uma boa banca bloquearam a conta mas a conta do meu pai e da minha familia não bloquearam tanto que eles nem quiseram depositar ,

I just wanted the account if only to play since I can't even withdraw, but the casino took advantage of my IP and saw that I'm Portuguese and that they were illegal, I'm a singer and I sponsor casinos no one has done to me what iwild casino did to me they blocked my account" I already knew that they would find a way not to pay me, I just want there to be no people who fall into this casino like I did

Eu so queria a conta nem que seja para ir jogando já que nem dá para sacar , mas o casino aproveitou se do meu IP e viram que eu sou português e que eram ilegal , eu sou cantor e patrocíno casinos nenhum me fez o que iwild casino me fez bloquearem me a conta" eu já sabia que eles iam arranjar forma de não me pagarem, só quero que não haja malta que caia neste casino como eu cai

I apologize, but if you and another family member(s) used the same device to access your casino accounts we won't be able to assist you, even if it was occasionally. Please understand that we try to assist players who play from the same household using their own devices but if one is used, it is very difficult to distinguish who's accessing which account and most casinos automatically block such players.

I understand that this is not what you wanted to hear, but you breached one of the main rules of online gambling and we aren't able to proceed further.

You can always try contacting the licensing authority if you disagree with us, but I don't think their opinion will be different.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.