iWild Casino - Jogador marcado como viciado em jogos de azar pelo cassino.

Iwildcasino!

Suddenly claims I'm a gambling addict!

After I've deposited and lost over 1500 Euros!

This is incredibly outrageous!

I expect an explanation.

Iwildcasino!

Behauptet plötzlich ich wäre spielsüchtig!

Nachdem ich mehr als 1500 Euro eingezahlt und verloren habe!

Das ist unglaublich unverschämt!

Ich erwarte eine Erklärung

Dear marioara,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do you currently have access to your casino account? Are there any funds being held in the account?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello. I don't have access to my account. There is no response to my email.

I can't chat anymore either.

I only have one cashback left in my account. It really annoys me that I was classified as a game addict.

Kind regards and thank you very much

Hallo. Ich habe keinen Zugang zu meinem Konto. Auf meine Email reagiert man nicht.

Auch chatten kann ich nicht mehr.

Ich habe nur mehr ein Cashback auf meinem Konto. Es ärgert mich maßlos das ich als Spiel süchtig eingestuft wurde.

Liebe Grüße und vielen Dank

Thank you for your reply, marioara. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and/or no active real money balance has been withheld, I’m afraid, there’s not much we can do for you. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Well, thank you very much for your effort!

GREAT that casinos are allowed to do anything!

Also with their blessings.

Naja , vielen Dank für Ihre Mühe!

GROSSARTIG dass sich Casinos alles erlauben dürfen!

Auch mit ihren Segen.

I understand your frustration, but as I explained, the casino is allowed to close the player's account anytime for whatever reason as long as no funds are confiscated.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.