iWild Casino - O jogador acredita que o seu pagamento foi atrasado.

Good evening,

I've been waiting since May 2nd, 2023 for my payout of €350 by bank transfer to my German account. Each time I am told something different, for example it will come in 24 hours ... then it says again in 2 days then in 5 days. Yes, what's the matter now? I would like to finally get my money. I'm fully verified, I've never waited so long for a payout. In addition, it is still being processed in the account, how can that be.. if it has already been transferred?! I'm really angry and disappointed with this casino.

Guten Abend,

ich warte nun seit dem 02.05.2023 auf meine Auszahlung von 350€ per Überweisung auf mein deutsches Konto. Jedes Mal wird mir was anderes gesagt, z.b es kommt in 24 std … dann heißt es wieder in 2 Tagen dann in 5 Tagen. Ja was ist den jetzt Sache ? Ich möchte bitte endlich mal mein Geld bekommen. Ich bin voll Verifiziert, ich habe noch nie so lange auf eine Auszahlung gewartet. Dazu steht es im Konto noch in Bearbeitung, wie kann das sein.. wen es doch schon überwiesen worden ist?! Bin echt sauer und enttäuscht von diesem Casino.

Dear Tazo1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

case can be closed. The money arrived today.

Fall kann geschlossen werden. Das Geld ist heute angekommen.

Dear Tazo1988,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru