iWild Casino - O jogador está lutando para concluir a verificação da conta.

Hi.

I read more opinion and I check review about casino website and I try opened account on iWildCasino.

Ok, first I loss money but 2 days ago I win 1800pln, ok I try make a withdrawal, first problem but I think standard on casino website.

I must verify my account, ok I added id card, selfie and proof of adress..

First 2 documents was approved but website decline my proof of adress (i added bank account statement) becouse adress was bot correct but was ok

I try added second bank statement becouse I have 2 bank account, and still same problem.

I make a request on gov website and gov make for me proof of adress documents, ok website accepted this but today I receive email message about casino need screenshoot from my ewallet account.. why?

I just want make a withdrawal my money and this casino still make a problem.

Anybody can help me or give me any information about this

Many thanks

Best regards

Sorry for my english I hope everything u understand

Dear Mciepllyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Casinos often ask for this type of document to make sure that the player is the owner of the payment method that was used to make deposits. Could you please advise if you have already provided the required screenshot?

If not, I would suggest that you do so as soon as possible, so we can proceed with this complaint.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Mciepllyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kristina, please can u close this claim?

I cancel my withdraw, and I close my account on this site.

For me is not good rep casino.

Many thanks for help

Thank you for your reply, Mciepllyy. I understand, I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.