iWild Casino - O jogador se esforça para verificar sua conta de cassino.

Hi .

I am not given any opportunity to verify myself and receive my money.

Very ugly done by the casino.

Supposedly I would have received an email with the request, which was never the case. The support also let me down.

Hallo .

Ich erhalte keinerlei Möglichkeit mich zu verifizieren und mein Geld zu erhalten .

Sehr unschön gemacht vom Casino .

Angeblich hätte ich eine Mail mit der Aufforderung erhalten was aber nie der Fall war .Der Support lässt mich auch im Stich .

Hello norcoryder012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWildCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you try to begin the verification process? Did you contact the casino's e-mail support and if yes, what did they respond? Isn't it possible to upload your documents directly into your casino account?

Looking forward to your answer.

Regards,

Nick

Unfortunately it is not possible to upload them to the account .

In the meantime I have received a request with somewhat unusual methods.

I have never experienced a selfie in front of the open website.

Es ist leider nicht möglich sie im Account hochzuladen .

Mittlerweile habe ich eine Aufforderung mit etwas ungewöhnlichen Methoden erhalten.

Ein Selfie vor der geöffneten Internetseite habe ich noch nie erlebt .

You can close the complaint.

Something is happening and the verification seems to be successful.

The casino should streamline the verification process a bit and make it clearer.

Mfg Jonas

Sie können die Beschwerde schließen .

Es tut sich was und die Verifizierung scheint erfolgreich zu sein .

Das Casino sollte den Verifizierungsprozess etwas optimieren und eindeutiger gestalten .

Mfg Jonas

Hello norcoryder012,

I'm glad to hear that the verification is now done. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick