JackpotGuru Casino - O levantamento dos prémios dos jogadores está atrasado.

Subject: Pending Withdrawal Request - JackpotGuru Casino

Dear JackpotGuru Casino Support Team,

I hope this email finds you well. I am writing to inquire about the status of my recent withdrawal request. My username on your platform is [edited by Casino Guru], and the withdrawal request was made on 9/9/2023.

As of today, I have not yet received the funds in my designated withdrawal method. I understand that processing times can vary, but it has been longer than I anticipated. Could you please provide me with an update on the status of my withdrawal and when I can expect to receive the funds?

For your reference, the withdrawal details are as follows:

Username: [edited by Casino Guru]

Withdrawal Request Date: 09/09/2023

Withdrawal Amount: 29000 INR]

Withdrawal Method: BANK TRANSFER

I would appreciate it if you could investigate this matter and provide me with any information regarding the delay. If there are any issues or additional documents required to process the withdrawal, please let me know, and I will promptly provide them.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon and receiving an update on my withdrawal status. If there are any questions or concerns, please do not hesitate to contact me via email aT [edited by Casino Guru] or by phone at [edited by Casino Guru].

Sincerely,

[edited by Casino Guru]

Dear Ajay9289,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ajay9289,

Have you received your withdrawal from the casino yet?

Dear Ajay9289,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.