JackTop Casino - A conta do jogador foi suspensa após o pedido de saque.

I made a withdrawal of 5000, after a few days my account was blocked and support stopped responding.

It is now 2 weeks later and I have not heard anything from the casino, and they no longer answer...

Dear luckyharing,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When exactly did you create your account? Could you please advise if you passed the KYC verification before you lost access to your account?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I started sometime in the last week of 2023.

I made the profit on the night of January 1 (I thought a good start to the new year)

I didn't play with bonuses (just bet money)

I was told by support (and manager Olivier) that it will take between 3-5 days.

On day 4 I asked the status and was blocked, otherwise the support did not answer in any way.

I then created an account with a friend using his email address. we asked some questions in the live chat and received an immediate answer.

We kept asking questions and asked why no response was given to my email/account and then we were annoyed again.

I hope you can help me!

Lucky

Thank you very much for your reply, luckyharing. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear luckyharing,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I think it is enough proof that this is pure fraud?

I hope you will announce this everywhere.

jacktop.com is still recommended.

Please understand that it is our standard procedure to gather as much information about the case from the player before we contact the casino. So, could you please forward me the communication?

Hello, I wonder what you think you can achieve with this?

it is a scam platform, and does not care about this..

I want you to make it known that these are scammers, and that people will be warned in the future, I am afraid that all those affected have lost their money.

I am sorry, but we have not moved forward for two weeks. Without cooperation from your side, we are unable to proceed with this complaint and I am forced to close it. I am sorry we could not be of more help on this occasion.