Jokabet Casino - O jogador não pode retirar seus ganhos.

I sign up with jokabet played and won some money only to be told that I can't withdraw the money because I broke tearms and condition by the UK not being a registered country to play on their sit but I was clearing depositing playing in pounds. Can't you help please

Dear rastamann132,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

I checked the website and found out the website was inaccessible from UK.

Moreover the casino lists the UK as a restricted country in its terms and conditions.

"Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, and Curacao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine, Iran, North Korea, and Afghanistan. The Casino cannot guarantee the successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy."

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you accessed the casino using a VPN?
• Which country was selected in your casino profile after you made a registration? https://jokabet.com/profile/user/general

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rastamann132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got paid in full by the casino

Dear rastamann132,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru