Desde o momento em que solicitei um saque de 500 euros, este cassino começou a agir de forma estranha e, eu diria, criminosa. Era agosto quando, após mais de 10 dias, meu saque foi rejeitado e a verificação foi solicitada. Eles pedem 5 documentos, dos quais os 2 primeiros, a foto do documento de identidade e uma selfie com o documento de identidade, foram aceitos relativamente rápido. Os 3 documentos restantes foram rejeitados até hoje. Eles pedem fotos do meu cartão de débito e inicialmente as rejeitaram porque algumas das letras do meu nome estavam ocultas, embora o Winsane Casino tivesse aceitado exatamente as mesmas fotos. Depois de muito esforço, ao me comunicar com a equipe de suporte, que é honestamente a pior de todos os cassinos que visitei, eles me disseram para enviar um extrato bancário. Em 5 de setembro, obtive o referido extrato assinado pelo banco em formato PDF, e eles o rejeitaram sem me dizer o motivo, seja por chat ao vivo ou e-mail. Para meu endereço, enviei o mesmo documento que foi aceito no Winsane Casino do meu banco, com a diferença de que aqui não ocultei meu número de imposto porque eles não aceitam documentos editados. Também enviei o histórico de transações solicitado em PDF pelo banco, mas ele foi rejeitado novamente sem motivo. Eles quase nunca respondem aos e-mails e, se respondem, dizem exatamente o que a página de verificação diz, como se eu não soubesse ler. Sobre o chat ao vivo, eu diria que é absolutamente inútil. Novamente hoje, pedi que me informassem o motivo da rejeição e me deixaram esperando por uma hora e meia sem fornecer uma resposta. O motivo da demora é porque deixei claro desde o início que não queria que me dissessem para enviar um e-mail para descobrir e, quando chegou a hora, pedi o nome completo para registrar uma reclamação caso não enviem (porque nunca o fazem) por informações falsas e, por esse motivo, me deixaram esperando por mais meia hora antes de desligar.
Since the moment I requested a withdrawal of 500 euros, this casino began to act strangely and, I would say, criminally. It was August when after more than 10 days, my withdrawal was rejected and verification was requested. They ask for 5 documents, of which the first 2, the ID photo and a selfie with the ID, were accepted relatively quickly. The remaining 3 documents have been rejected to this day. They ask for photos of my debit card and initially rejected them because some of the letters of my name were obscured, even though Winsane Casino had accepted the exact same photos. After much effort, while communicating with the support team, which is honestly the worst of all the casinos I have visited, they told me to send a bank statement. On September 5th, I obtained said statement signed by the bank in PDF format, and they rejected it without telling me the reason, either through live chat or email. For my address, I sent the same document that was accepted at Winsane Casino from my bank, with the difference that here I did not obscure my tax number because they do not accept edited documents. I also sent the transaction history requested in PDF from the bank, but it was again rejected without reason. They almost never respond to emails, and if they do, they say exactly what the verification page states, as if I don't know how to read. Regarding live chat, I would say it is absolutely useless. Again today, I asked them to tell me the reason for the rejection and they kept me waiting for an hour and a half without providing an answer. The reason it took so long is because I made it clear from the beginning that I didn't want to be told to send an email to find out, and when the time came, I asked for the full name to file a complaint in case they don't send it (because they never do) for false information, and for this reason, they kept me waiting for another half hour before disconnecting.
Το εν λόγω καζίνο απο τη στιγμη που ζητησα αναληψη των 500 ευρω άρχισε να μου συμπεριφερεται περιεργα και εγκληματικα θα ελεγα. Ηταν αυγουστος οταν μετα απο 10+ μέρες μου απορρηφθηκε η αναληψη και ζητηθηκε επαληθευση. Ζητανε 5 εγγραφα εκ των οποιων μου δεχθηκαν σχετικα γρηγορα τα πρωτα 2 την φωτογραφια ταυτοτητας και σελφι με την ταυτοτητα. Τα υπολοιπα 3 εγγραφα απορρηπτονται μεχρι και σημερα. Ζητανε φωτογραφιες της χρεωστικης μου και στην αρχη τις απερρηπταν επειδη είναι σβησμενα καποια γραμματα του ονόματός μου ενω το winsane casino ειχε δεχθει ακριβως τις ιδιες φωτογραφιες. Μετα απο πολυ κόπο καθως επικοινωνουσα με το support που ειναι πραγματικα το χειροτερα απο ολα τα καζινο που εχω επισκεφτει μου ειπαν να στειλω βεβαιωση κατοψης απο την τραπεζα. Απο 5 σεπτεμβριου απεκτησα την εν λογω βεβαιωση υπογεγραμενη απο τη τραπεζα σε pdf και μου την απορρηπτουν χωρις να μου λενε τον λογο ειτε στο live chat ειτε στο email τους. Για τη διευθυνση μου στλενω το ιδιο εγγραφο που δεχθηκαν στο winsane casino απο τη τραπεζα μου, με τη διαφορα οτι εδω δεν σβηνω το αφμ μου γιατι δεν δεχονται επεξεργασμενα εγγραφα. Επίσης απο τη τράπεζα στελνω το ιστορικο συναλλαγων που μου ζητηθηκε σε pdf αλλα και παλι απορρηπεται χωρις λογο. Στα email δεν απαντανε σχεδον ποτέ και αν απαντησουν λενε ακριβως οτι λεει η σελιδα της επαληθευσης τους λες και εγω δεν ξερω να διαβαζω. Για το live chat εχω να πω πως ειναι πραγματικα άχριστο. Πάλι σημερα τους ελεγα να μου πουν τον λόγο απορρηψης και με κρατησε 1 30 ωρα και δεν μου εδωσε απαντησε και ο λογος που κρατησε ειναι επειδη ξεκαθαρισα εξ αρχης οτι δεν θελω να μου πει να στειλω email για να μαθω και οταν εφτασε η ωρα που μου το ειπε, ειπα να μου δωσει το ονοματεπωνυμο της να την κανω καταγγελια σε περιπτωση που δεν μου στειλουν(γιατι δεν στελνουν ποτε) για ψευδεις πληροφοριες και για αυτον τον λογο μεκρατησε για αλλη μιση ωρα και μετα αποσυνδεθηκε
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