Joker8 Casino - O jogador não consegue entrar em contato com o cassino devido a saques pendentes.

On the joker8 platform, I've noticed a sum of 920 euros, divided into two withdrawals, in a pending state.

After several unanswered emails, I'm unable to get in touch with them to find out the status of my withdrawal.

Sulla piattaforma joker8 ho visto la somma di 920 euro, divisa in due prelievi, nello stato di pending.

dopo alcune mail senza risposta. Non riesco a mettermi in contatto con loro per sapere lo stato del mio prelievo.

Dear bbellins13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you request a withdrawal from the casino? Have you received any notification via email or is the transaction recorded in your casino account?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear bbellins13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.