Kraken.Casino - Jogador solicita reembolso após sua conta ser reativada.

Dear Sir or Madam,

I have played at this casino and set deposit limits, but these were repeatedly changed by support staff, even though I clearly stated that I have difficulty controlling my gambling behavior. Additionally, I have had myself banned from the casino multiple times and even reported myself as addicted at one point. Despite this, I was repeatedly able to have my account reactivated, which ultimately resulted in a loss of €1,000.

I would like to know whether I can take legal action against this casino or if it would be futile. I would appreciate it if you could advise me on possible options.

Best regards,

Sehr geehrte Damen und Herren,

ich habe in diesem Casino gespielt und Einzahlungslimits festgelegt, die jedoch mehrfach von den Support-Mitarbeitern geändert wurden, obwohl ich deutlich gemacht habe, dass ich Schwierigkeiten habe, mein Spielverhalten zu kontrollieren. Zudem habe ich mich mehrfach selbst vom Casino sperren lassen und mich sogar einmal als spielsüchtig gemeldet. Trotzdem war es mir immer wieder möglich, meinen Account freischalten zu lassen, was letztlich zu einem Verlust von 1.000 € geführt hat.

Ich möchte daher wissen, ob ich rechtliche Schritte gegen dieses Casino einleiten kann oder ob dies sinnlos wäre. Ich wäre Ihnen dankbar, wenn Sie mich zu möglichen Optionen beraten könnten.

Mit freundlichen Gr

üßen,

Dear casinotester,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kraken.Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise whether your account is currently accessible to you?
• Could you please provide supporting evidence you informed the casino about your struggle to control your gambling and gambling addiction?
• Post screenshots here or send the communication supporting your case to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas