Lapilanders Casino - O pagamento do jogador foi atrasado.

I made a withdrawal at lapilanders and they canceled it because you need a photo with the document close to the face I already sent the document and even then they say that the data is not visible and before sending I checked and everything is correct, all the document data is visible , they are asking for an expiration date and there is no expiration date on my document issued in Brazil.

Fiz um saque na lapilanders e cancelaram porque precisa de uma foto com o documento proximo do rosto ja enviei o documento e mesmo assim eles falam que nao esta visivel os dados sendo que antes de enviar verifiquei e esta tudo correto todos os dados do documento estao visiveis, estao pedindo data de validade sendo que nao consta data de validade em meudocumento emitido no brasil.

Dear teixeiraandre95,

Have you received your withdrawal from the casino yet?

Dear teixeiraandre95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I still haven't received

Ainda nao recebi

Thank you for your reply, teixeiraandre95. Have you made any successful withdrawals before? Have you managed to pass the verification yet?

Dear teixeiraandre95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.