Laz Vegas Casino - O levantamento dos prémios dos jogadores está atrasado.

I won a bonus of 50 Euros on the Wheel of Fortune (Laz Vegas), wagered quite quickly, and reached the max cashout, which I cashed out.

My withdrawal has been in a (pending) state since the 15th of July 2023, and it has been 9 days since then. The support team only ever says the same thing... They keep leading me on.

I'm really angry. Why offer a bonus if they aren't going to pay it out?

Ich habe einen Bonus von 50 Euro beim Glücksrad gewonnen (laz vegas) habe ziemlich schnell gewagert und habe somit den max cashout erreicht und ausgezahlt.

Meine auszahlung befindet sich immer noch als (ausstehend) seit den 15.7.2023 bereits seit 9 Tagen von Support hört man immer nur das gleiche.. Sie halten ein immer nur hin.

Ich bin echt sauer , wieso wird so ein Bonus verschenkt Wen die eh nicht auszahlen.

Dear sarinaros1984,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sarinaros1984,

Have you received your withdrawal from the casino yet?

Dear sarinaros1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.