Lucky Bar Casino - O jogador não recebeu um bônus sem depósito.

Upon registering at the casino, I was presented with a £ 15 no deposit promotion for registration, with promo code 15VAD.

It did not allow me to redeem the code from my account, and I contacted the chat (Roberto) to see why I could not redeem.

He told me that he did not know why, that the code was not for my country.

I asked him to indicate in which part of the terms and conditions that appeared, and he could not answer.

I asked him why this promotion appeared to me when I entered the casino site, and he said he did not know either.

I have read the terms and conditions of this voucher and I cannot find the excluded countries, nor to whom it is specifically addressed.

Al registrarme en el casino, me aparecía una promoción de 15£ sin depósito por el registro, con el código promocional 15VAD.

No me permitió canjear el código desde mi cuenta, y me comuniqué con el chat (Roberto) para consultar porqué no podía canjear.

Me dijo que no sabía porqué, que el código no era para mi país.

Le pedí que me indique en que parte de los términos y condiciones aparecía eso, y no supo contestar.

Le pregunté porqué me aparecía esa promoción al momento de ingresar al sitio del casino, y me dijo que tampoco sabía.

Leí los términos y condiciones de este bono y no encuentro los países excluidos, ni a quien específicamente va dirigido.

Dear Lauarual,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Even though I understand your point of view, please understand, that the casino can decide which countries are eligible for receiving bonuses and which are not.

No deposit bonuses often come with country restrictions and this specific bonus is for players from a few countries only and the casino’s support informed you, that you country isn’t on the list. As long as the casino didn't confiscate winnings from such bonuses, there isn't much we could do.

I hope you understand we cannot punish the casino for not giving you a No Deposit Bonus. I can only recommend you checking out our list of No Deposit Bonuses and maybe you will find something interesting:

https://casino.guru/no-deposit-bonuses-casino

If there is anything else, I could do for you, please do not hesitate to contact me.

Best regards,

Kristina

I have been reading carefully the general terms and conditions, the bonus terms and conditions, and my Country is not in any of these restrictions.

There is even no clarification for which country this $ 15 bonus is.

I find it completely misleading that they encourage registration, and then not grant bonuses

Estuve leyendo detenidamente los términos y condiciones generales, los términos y condiciones de bonificaciones, y no está mi País en ninguna de estas restricciones.

Incluso, no hay una aclaración para que país es este bono de 15$.

Me parece completamente engañoso que incitan al registro, y después no otorgar bonos

Even though I understand your point of view, unfortunately, we cannot punish the casino for not granting you a No Deposit bonus, especially if your country is exclued from this offer. We could help only if you were given the bonus, won something and then the casino would decide to confiscate your winnings due to being from a restricted country.

Sadly, we have to reject this case as unjustified. Sorry we were not able to do more for you in this case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.