LuckyDreams Casino - A retirada de € 1.000 do jogador está atrasada.

This is the most horrible experience I have ever had. I had winnings of 1k and then received an email it was paid. Checked and hadn’t received anything . Then they told my to wait 6 days and still after the fact recieved nothing. I have emailed support over 5 times with no response. This site is a load of scam. They will take you around in circles and not give you clear communication. I even asked for the prof of the withdrawal been made and they refuse to send. Looks like I’ll never see these funds. Can anyone help on what I can do from here please?

Hello AbbyHabib,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick, I have been verified already by them and have received cashouts prior who have only taken 3 days to complete. Today marks day 7 with still no funds in my account. The last time I spoken to them was yesterday and they told me that I need to email support. I have emailed support 6 times now with no response. Even sending them my transactions history to prove I didn’t receive the fund. I played with real money…

They have even sent me a remittance which i double checked with the bank to see if there were any hold ups which there aren't. They are now saying this has been escalated to another division which they have told me in the past. Very concerning as the remittance looks legit. What should I do?

Dear AbbyHabib,

As the recommended period for the withdraw is now over, can you please advise if there's been any update with the payout?

Dear AbbyHabib,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.