M88 Casino - O bônus do jogador não foi creditado.

When I play at the Evolution live casino, sometimes my winnings are not reflected. About 10 times in the past.

Each time I make an inquiry to support and after about an hour my credit will be reimbursed, but if I don't report it, they won't come back at all.

In addition, I contacted the support about the bonus grant for the promotion and made a payment after confirming it, but the bonus was not actually reflected.

A very unreliable casino.

エボリューションのライブカジノで遊戯をすると度々勝利金が反映されない。過去１０回ほどあり。

その都度サポートに問い合わせをして１時間ほどすればクレジットに補てんされるが報告しないと一切帰ってこない。

またプロモーションのボーナス付与がサポートに問い合わせて確認の上で入金したが実際はボーナスが反映されず、問い合わせるとサポートと運営側との連携が取れておらず誤案内でしたと処理される。

非常に不信感があるカジノです。

Hello poruporupo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with M88 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the issue with the game provider also happen to you in other casino? Did you try to contact directly the game provider with that problem?

Also what kind of bonus did you want to claim and was not credited to you? Did you contact the casino regarding the bonus and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Resolved

解決されました

Thank you poruporupo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick