Maximal Wins Casino - Os ganhos do jogador desapareceram.

I tried my luck at maximal wins yesterday and today. What does luck mean I would say I was deducted pure scam yesterday I got free spins a few ran out suddenly alleged problems with the connection to the server after restarting the free spins and won money away. Then today the same only with super spins all money won away us super spins. After I wrote to the casino and explained the problem in detail, they demanded that I write down every detail again, time, date, game, and send it to the support, they would take care of it. My loss is gone anyway. I would like to have my deposited money of the last days/weeks/months back because it is clearly a scam. All casinos store free spins with server connection problems and if you log in again, they are there immediately, except for the fraudster casino Maximalwins.

Hab gestern ubd heute mal mein Glück bei maximalwins versucht. Was heißt Glück ich würde sagen abgezogen wurde ich reinster betrug gestern habe ich freispiele bekommen ein paar liefen ab aufeinmal angebliche probleme mit der Verbindung zum server nach neuem starten freispiele und gewonnenes geld weg. Dann heute das selbe bloß mit super spins alles weg gewonnenes geld uns super spins. Nachdem ich das casino angeschrieben habe und detailliert das problem erklärt habe verlangten sie das ich alles nochmal jedes Detail uhrzeit, Datum, spiel, aufschreiben und an den Support sende die würden sich drum kümmern. Mein Verlust ist trotzden weg. Möchte am liebsten mein eingezahltes Geld der letzten Tage /wochen/Monate wieder haben weil es ganz klar betrug ist alle casinos speichern freispiele bei server verbindungsprobleme und wenn man sich neu einloggt sind sie sofort da ausser bei dem Betrüger casino Maximalwins.

Hello Alfyvonne3107,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Allow me to ask you a few more question before we would move forward.

Do you have any screenshots showing your statement? When exactly did this issue happen and when was the last time the casino responded?

Note, that game related issues are rarely the casino's fault. It is mostly caused by the internet connection or the game provider itself, and that's why the casino need more details so they can communicate the issue with them. This of course does not apply if they have their own games.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Unfortunately I didn't email the chats to myself and they aren't saved anywhere else either. They have offered me bonus money of 50 euros but should first play my remaining balance so that they can pack it as a credit to my player account. So report after playing and they will send it immediately. I did that on the evening in question, but oddly enough nobody knew anything about the statement and nothing was credited.

Leider habe ich mir die chats nicht per Email geschickt und sie sind auch sonst nirgends gespeichert . Sie haben mir bonusgeld von 50 Euro angeboten sollte aber erst mein restliches Guthaben abspielen damit sie es als Gutschrift auf mein spieler Konto packen können . Also nach dem Spielen melden und sie schicken es sofort . Das habe ich den besagten Abend dann getan aber komischerweise wusste niemand was von der Aussage und es wurde nix gutgeschrieben .

Dear Alfyvonne3107,

I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.