Mr Bet Casino - A verificação do jogador está atrasada.

Good day

I requested a withdrawal of €1400 from this casino a few days ago.

Then I saw that I had mistyped the address and wanted to change this, I filled out the form and sent it off.

Then I was asked to verify my account.

I sent all the documents.

Now I was told that I have to wait up to 30 days for the address change, then the verification will be processed first and then the payment...

I don't understand how this casino can have a good rating on their site, the support is not helpful, just keep saying wait.

Please help me

Guten Tag

Ich habe bei diesem Casino vor einigen Tagen eine Auszahlung beantragt von 1400€.

Dann habe ich gesehen das ich mich bei der Adresse vertippt habe und wollte dies ändern, ich habe das Formular ausgefüllt und abgeschickt.

Dann wurde ich aufgefordert mein Konto zu verifizieren.

Habe alle Dokumente hingeschickt.

Nun wurde mir mitgeteilt das ich bis zu 30Tage warten muss für die Adressänderung, dann wird erst die Verifizierung bearbeitet und dann erst die Auszahlung...

Ich verstehe nicht wie dieses Casino eine gute bewertung auf ihrer Seite haben kann, der Support ist nicht hilfreich, immer heißt es nur man solle warten.

Bitte helfen Sie mir

Hello Jujuwuwu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and if you did a mistake it can take even 30 as the casino mentioned as well.

Looking forward to your answer.

Regards,

Nick

Hello

I believe the process has been going on for a week, nothing has been approved yet and I write to the casino almost daily.

The only problem was that I couldn't write down the house number and because of such little things I now have to wait 30 days...

Hallo

Ich glaube das der Prozess eine Woche lauft, es wurde noch garnichts genehmig und ich schreibe fast täglich mit dem Casino.

Das Problem war nur das ich die Hausnummer nicht dazuschreiben konnte und wegen solchen kleinigkeiten muss ich jetzt 30Tage warten...

The specified 48 hours for verification have also already passed and nothing has happened

Die angegebenen 48h für die Verifizierung sind ebenfalls schon vorbei und nichts ist passiert

Hello Jujuwuwu,

As I mentioned in my post, the minimum of 14 days are the recommended time frame for verification. As it has now passed, can you please advise what is the current status of it? If it's still in progress, we can try to intervene.

Thank you, the problem has already been fixed.

Vielen Dank, das problem hat sich bereits behoben.

Thank you Jujuwuwu for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick