Mr Bet Casino - O jogador não pode retirar seus ganhos.

My problem is that I've been trying to make a withdrawal since 06/21/22 I've already done almost all the means they offer to withdraw the money and so far none have worked after 24 hours after I made the request they send me an email saying that the request failed but they don't tell me what to do so it doesn't fail because to receive our player deposits they are very fast it's a total lack of respect for the player

Meu problema é q estou tentando fazer uma retirada desde o dia 21/06/22 já fiz quase todos as meios q eles oferecem pra retirada do dinheiro e até agora nenhum funcionou após 24hs que fiz o pedido eles me mandam um e-mail dizendo que a solicitação falhou mais não me dizem oque fazer para não ter falha pois para receber nossos depósitos de jogador eles são bem rápidos é uma total falta de respeito com o jogador

Hello Flavito84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning if you say verified with documents no, my winnings were probably with bonuses because they use your money first and then the bonus in betting, I spoke to them yesterday about document verifications and about withdrawal

Bom dia se vc diz verificada com documentos não, meus ganhos foram com bônus provavelmente pois eles usam primeiro o seu dinheiro e depois o bônus nas apostas,falei com eles ontem sobre as verificações de documentos e sobre retirada

If your account is not yet verified, be sure to provide every single document to the casino to process it as soon as possible. Also keep in mind that the whole process might take up to 14 days.

Keep us updated.

Regards,

Nick

Dear Flavito84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.