Mr Fortune Casino - Ganhos do jogador confiscados devido a suposta violação dos termos do bônus.

I am writing this to express my extreme indignation and feeling of being robbed.

The so-called "casino", Mr Fortune, is a SCAM!! THIEF!! I have never regretted anything so much as my experience with this awful site.

I hit the bonus, meeting all the requirements, and accumulated a total of 1500 reais for withdrawal. After an eternity spent verifying, I received an email stating that I had violated the bonus terms and that my money (earned honestly) would be taken from me. In other words, this THIEF casino ROBBED ME!!

I would greatly like to find a way to sue, so that this casino, Mr Fortune, and others of the same ilk, like bcasino, boocasino, etc., could be permanently banned for their theft. I'm not the first one they've swindled and I won't be the last—unless action is taken.

Venho por meio desta, expressar a minha extrema indignação e sentimento de ter sido roubado.

Este " cassino" chamado Mr Fortune é uma FRAUDE!! LADRÃO!! nunca me arrependi tanto de algo como a experiência com essa porcaria de site.

Bati o bônus, com todos os requisitos, todos cumpridos, juntei o montante de 1500 reais que pus para levantamento, após quase uma eternidade com verificação, recebi um e-mail dizendo q eu tinha violado os termos do bônus e que meu dinheiro ( ganho de forma honesta) seria tirado de mim, em outras palavras, esse casino LADRÃO, ME ROUBOU!!

gostaria muito de encontrar alguma forma de conseguir processar, para que este casino, Mr fortune e os outros da msm mafia... Como bcasino, boocasino e etc.. seu banidos de forma definitiva por seus roubos. Não sou o primeiro lesado por eles e nem serei o último, até que alguma providência seja tomada

Hello rodrigocerniftcu2018,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Fortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What bonus did you exactly use and get from the casino? When was the last time you spoke to the casino and what was it about?

Based on the screenshot provided, it seems like you bet over the maximum allowed limit. Please let me know the amount of bonus you received and forward your betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear rodrigocerniftcu2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.