Até agora, não tive problemas com depósitos no N1 Casino.
Dois dias atrás (11/6), fiz dois depósitos: o primeiro foi de € 50 e o segundo foi de € 500 na minha conta bancária. O primeiro depósito foi creditado normalmente após dois minutos, mas o segundo depósito de € 500 nunca foi creditado. Entrei em contato imediatamente com o atendimento ao cliente pelo chat e enviei todos os comprovantes de pagamento. Eles me disseram que eu receberia uma atualização sobre o assunto em breve e me garantiram que isso tinha sido priorizado. Desde então, entrei em contato com eles muitas vezes, e tudo o que me disseram é que o departamento relevante está processando o problema e que serei atualizado em breve. Naturalmente, conforme os dias passam sem nenhuma atualização, fico cada vez mais ansioso sobre se e quando o dinheiro será creditado. É estressante esperar por uma resposta a qualquer momento. O cassino deve, em tais questões — onde o próprio cassino é o culpado e não o jogador — informar os jogadores imediatamente que pelo menos o dinheiro será reembolsado, mesmo que demore alguns dias. Estou insatisfeito com o serviço até agora e ainda espero por uma atualização nos próximos dias.
Until now, I haven't had any issues with deposits at N1 Casino.
Two days ago (6/11), I made two deposits: the first one was €50 and the second was €500 through my bank account. The first deposit was credited normally after two minutes, but the second deposit of €500 was never credited. I immediately contacted customer service via chat and sent all the proof of payments. They told me that I would receive an update on this matter soon and assured me that it had been given high priority. Since then, I have contacted them many times, and all they tell me is that the relevant department is processing the issue, and I'll be updated soon. Naturally, as the days go by without any update, I become increasingly anxious about if and when the money will be credited. It's stressful to wait for an answer at any moment. The casino should, in such issues—where the casino itself is at fault and not the player—inform players immediately that at least the money will be refunded, even if it takes a few days. I am dissatisfied with the service so far and still hope for an update in the coming days.
Μέχρι τώρα δεν είχα κανένα πρόβλημα με καταθέσεις στο καζίνο N1.
Πριν δύο μέρες (6/11) έκανα δύο καταθέσεις , η πρώτη 50€ και η δεύτερη 500€ μέσω του τραπεζικού μου λογαριασμού. Η πρώτη πιστώθηκε κανονικά μετά από δύο λεπτά ενώ η δεύτερη των 500€ δεν πιστώθηκε ποτέ. Επικοινώνησα αμέσως με το τσατ στην εξυπηρέτηση πελατών και έστειλα όλα τα αποδεικτικά που φαίνονταν οι πληρωμές. Μου είπαν ότι θα λάβετε ενημέρωση για αυτό το θέμα άμεσα και ότι έχει τεθεί σε υψηλή προτεραιότητα. Έκτοτε έχω επικοινωνήσει πολλές φορές μαζί τους και το μόνο που μου λένε είναι ότι το θέμα σας επεξεργάζεται απο το αρμόδιο τμήμα και θα λάβετε ενημέρωση άμεσα. Φυσικά όσο περνάνε οι μέρες και δε λαμβάνω ενημέρωση τόσο πιο πολύ αγχώνομαι για το αν και το πότε θα πιστωθούν τα χρήματα . Είναι ψυχοφθόρο να περιμένεις από ώρα σε ώρα μια απάντηση. Το καζίνο θα έπρεπε σε τέτοιου είδους θέματα, που ευθύνεται το ίδιο το καζίνο και οχι κάποιο λάθος του παίκτη , να ενημερώνει άμεσα τους παίκτες ότι τουλάχιστον θα επιστρέψει τα χρήματα κι ας πάρει λίγες μέρες. Είμαι δυσαρεστημένος με την εξυπηρέτηση μέχρι στιγμής και ελπίζω ακόμα σε μια ενημέρωση τις επόμενες μέρες.
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