Minha conta está autenticada e há meses que uso os serviços sem problemas particulares.
Um problema intenso foi apresentado a partir do final de dezembro relativamente ao desempenho dos prémios (dinheiro sem requisitos de aposta), dos programas de recompensas do fornecedor Pragmatic Play, que o casino também exibiu na sua página de ofertas/torneios.
Os programas foram:
Drops & Wins que incluíram o primeiro prêmio diário e o segundo torneio diário do Game Show
Greek Sweet Tour, que continha drops de prêmios - quantias em dinheiro como os Daily Prize Drops e um prêmio extra de € 100 se dentro de um ciclo semanal você obtivesse um trio de palavras através de seus drops.
Os programas decorreram paralelamente no mesmo jogo ou jogos de participação.
Tudo começou no dia 27/12/2023 quando comecei a jogar principalmente em um determinado Game Show no Live Casino.
Através de outras empresas tive a experiência de que os prêmios do Daily Game Show Tournament (20h00-19h59) eram creditados na conta às 20h29 todos os dias.
Quanto aos lançamentos, os valores correspondentes foram adicionados diretamente ao saldo.
No entanto, as formas específicas de creditação dos prémios não se aplicavam ao n1casino. Algo que percebi mais tarde...
Portanto não tendo sido creditado o prêmio do Torneio Daily Game Show que terminou no dia 27/12, no dia seguinte entrei em contato com o suporte, enviando screenshots relevantes. O que fiz também para o novo prêmio do Torneio Daily Game Show que terminou no dia 28/12.
Os dois em particular foram creditados pela empresa, creio que nos dias 28/12 e 29/12, que então "declarou suspensão de pagamentos" enquanto nas minhas constantes comunicações as respostas eram: foi encaminhado, tenha paciência.
Enquanto isso, eu ganhava prêmios diários nos torneios do Daily Game Show de 29/12/2023 a 04/01/2024. Aí fiz uma reclamação oficial no formulário da empresa.
Um crédito de € 150 "Your gift from Pragmatic" foi emitido relativamente imediatamente. Um montante que não correspondia a nenhuma ordem lógica e que não cobria a totalidade das recompensas obtidas. Através de email e comprovativo, fui finalmente creditado com um valor adicional de 370€.
Então, posso dizer que com uma consequência a empresa creditou os prêmios dos Torneios Daily Game Show. Embora a forma como isso foi feito fosse inaceitável: eu recebia um e-mail dizendo "Seu presente da Pragmatic", sem mencionar o valor, nem a qual programa de recompensa correspondia. Entretanto, na plataforma n1casino não existe histórico e a capacidade de monitorizar o movimento do saldo e das transações. Às vezes através do suporte Live Chat apenas fui informado sobre o valor do crédito e o momento exato da sua realização. Sem mais informações, além do "Torneio de Um Dia"!!!???
Pelas informações de que disponho, concluí que só fui creditado com prêmios dos torneios do Daily Game Show e nenhum dos outros 2 programas.
Às perguntas que lhes fiz e às provas que lhes dei responderam que recebi todos os prémios da Pragmatic e/ou para ter paciência.
No dia 02/02/2024 apresentei reclamação à EEEP tendo enviado um volume de recibos nos valores de 25€, 135€, 35€ e 90€.
Ao mesmo tempo, solicitei que a empresa entregasse uma lista detalhada dos créditos dos prêmios, para que eu pudesse verificar se todos os prêmios dos Torneios Diários do Game Show foram creditados.
Também solicitei que ele apresentasse evidências de Jogo Pragmático para todo o período de 27/12/2023 a 02/02/2024, onde fui um potencial ganhador de prêmios do tipo rolo, que eram de natureza aleatória e particularmente difíceis de registrar evidências de , especialmente antes de 14/01/2024, eu era bastante ingênuo sobre a operação e a confiabilidade do n1casino neste particular.
Pós-escrito: ainda havia uma empresa na Grécia que não tinha crédito direto e/ou automatizado ativo/permitido nos programas específicos. As minhas reivindicações para Torneios Diários de Game Show (tinha participado e ganho em dias individuais), que esta empresa não reconheceu e não tratou, imediatamente após reclamar à EEEP creditaram imediatamente um valor total de 140€.
Aguardo informações da EEEP. sobre o que o n1casino responderá e fará. É impressionante, no entanto, que, numa infinidade de comunicações e provas, não só não tenha tido o cuidado de corrigir qualquer mau funcionamento na monitorização dos programas de recompensa, mas tenha afirmado categoricamente que estava de acordo com as suas obrigações. Antes de recorrer ao total desrespeito ao jogador.
My account is authenticated and I have been enjoying the services for months without any particular problems.
An intense problem was presented from the end of December regarding the performance of prizes (money without wagering requirements), from reward programs of the Pragmatic Play provider, which the casino also displayed on its offers/tournaments page.
The programs were:
Drops & Wins which included 1st Daily Prize Drops and 2nd Daily Game Show Tournament
Greek Sweet Tour, which contained drops of prizes - amounts of money like the Daily Prize Drops and an extra prize of €100 if within a weekly cycle you obtained a trio of words through their drops.
The programs ran in parallel in the same game or participation games.
It all started on 27/12/2023 when I started playing mainly on a certain Game Show at Live Casino.
Through other companies I had the experience that the prizes from the Daily Game Show Tournament (20:00-19:59) were credited to the account at 20:29 everyday.
As for throws, the corresponding amounts were added directly to the balance.
However, the specific ways of crediting the prizes did not apply to n1casino. Something I realized later...
So not having been credited with the prize of the Daily Game Show Tournament that ended on 12/27, the next day I contacted support, sending relevant screenshots. Which I also did for the new prize from the Daily Game Show Tournament that ended on 12/28.
The two in particular were credited by the company, I think on 12/28 & 29/12, which then "declared a suspension of payments" while in my constant communications, the responses were: it has been forwarded, please be patient.
Meanwhile I was winning daily prizes in the Daily Game Show Tournaments from 12/29/2023 to 1/4/2024. Then I made an official complaint on the company's form.
A €150 "Your gift from Pragmatic" credit was issued relatively immediately. An amount that did not correspond to any logical order and which did not cover the totality of the obtained rewards. Through email and proof, I was finally credited with an additional amount of €370.
Then, I can say that with one consequence the company credited prizes from the Daily Game Show Tournaments. Although the way this was done was unacceptable: I would receive an email saying "Your gift from Pragmatic", without mentioning the amount, nor which reward program it corresponded to. In the meantime, on the n1casino platform there is no history and the ability to monitor the movement of the balance and transactions. Sometimes through Live Chat support I was only informed about the amount of the credit and the exact moment of its realization. Without any further information, other than the "One Day Tournament"!!!???
From the information available to me, the conclusion was that I was only credited with prizes from the Daily Game Show Tournaments and none from the other 2 programs.
To the questions I asked them and the proofs I gave them they answered that I have received all the prizes from Pragmatic and/or to be patient.
On 2/2/2024 I filed a complaint with the E.E.E.P. having sent a volume of receipts for amounts of €25, €135, €35 and €90.
At the same time, I requested that the company deliver a detailed list of prize credits, so that I could cross-check if all the prizes from the Daily Game Show Tournaments have been credited.
I also requested that he present evidence of Pragmatic Play for the entire period from 12/27/2023 to 2/2/2024 where I was a potential recipient of roll-type prizes, which were random in nature and particularly difficult to record evidence of, especially before the 14/1/2024 I was quite naive about the operation and reliability of n1casino in this particular.
Postscript: there was still one company in Greece that did not have active/allowed direct and/or automated credit in the specific programs. My claims for Daily Game Show Tournaments (I had participated and won for individual days), which this company did not recognize and did not deal with, immediately after complaining to the E.E.E.P. immediately credited a total amount of €140.
I am awaiting information from the EEEP. about what n1casino will answer and do. It is impressive, however, that in a multitude of communications and evidence, not only did it not take care to correct any malfunction in monitoring the reward programs, but it categorically stated that it was fine with its obligations. Before resorting to complete disrespect towards the player.
Ο λογαριασμός μου είναι ταυτοποιημένος και απολάμβανα τις υπηρεσίες για μήνες χωρίς ιδιαίτερα προβλήματα.
Έντονο πρόβλημα παρουσιάστηκε από τα τέλη Δεκέμβρη σε ό,τι αφορά την απόδοση επάθλων (χρηματικών ποσών χωρίς απαιτήσεις στοιχηματισμού), από προγράμματα επιβράβευσης του παρόχου Pragmatic Play, τα οποία το casino, πρόβαλε και στη σελίδα προσφορών/τουρνουά του.
Τα προγράμματα ήταν τα:
Drops & Wins που περιλάμβανε τα 1α Daily Prize Drops και 2α Daily Game Show Tournament
Greek Sweet Tour, που περιείχε ρίψεις επάθλων - χρηματικών ποσών σαν τα Daily Prize Drops και ένα έξτρα έπαθλο 100€ αν στα πλαίσια εβδομαδιαίου κύκλου αποκτούσες μια τριάδα λέξεων μέσω ρίψεών τους.
Τα προγράμματα έτρεχαν παράλληλα στο ίδιο παιχνίδι ή παιχνίδια συμμετοχής.
Όλα άρχισαν στις 27/12/2023 που ξεκίνησα να παίζω κυρίως σε ένα συγκεκριμένο Game Show στο Live Casino.
Μέσω άλλων εταιριών είχα την εμπειρία πως τα έπαθλα από τα Daily Game Show Tournament (20:00-19:59) πιστώνονταν στο λογαριασμό στις 20:29 καθημερινά.
Σε ό,τι αφορά τις ρίψεις, τα αντίστοιχα ποσά προσθέτονταν άμεσα στο υπόλοιπο.
Ωστόσο οι συγκεκριμένοι τρόποι πίστωσης των επάθλων, δεν ίσχυαν στο n1casino. Κάτι που αντιλήφθηκα μετέπειτα...
Μη έχοντας πιστωθεί λοιπόν το έπαθλο του Daily Game Show Tournament που έληξε στις 27/12, την επόμενη ημέρα επικοινώνησα με την υποστήριξη, στέλνοντας και σχετικά στιγμιότυπα. Κάτι που έκανα και για το νέο έπαθλο από το Daily Game Show Tournament που έληξε στις 28/12.
Τα συγκεκριμένα δύο πιστώθηκαν από την εταιρεία, νομίζω στις 28 & 29/12, η οποία κατόπιν "κήρυξε παύση πληρωμών" ενώ στις διαρκείς επικοινωνίες μου, οι απαντήσεις ήταν: έχει προωθηθεί, κάντε υπομονή.
Στο μεταξύ κέρδιζα καθημερινά έπαθλα στα Daily Game Show Tournaments, από τις 29/12/2023 έως και τις 4/1/2024. Τότε έκανα και επίσημο παράπονο στη φόρμα της εταιρείας.
Σχετικά άμεσα προέκυψε μια πίστωση "Το δώρο σας από την Pragmatic" ποσού 150€. Ποσό που δεν αντιστοιχούσε σε κάποια λογική σειρά και το οποίο δεν κάλυπτε το σύνολο των αποκτημένων επάθλων. Μέσω email και αποδεικτικών τελικά μου πιστώθηκε επιπλέον ποσό των 370€.
Κατόπιν, μπορώ να πω, πως με μία συνέπεια η εταιρεία πίστωνε έπαθλα από τα Daily Game Show Tournaments. Αν και το τρόπος με τον οποίο γίνονταν αυτό ήταν απαράδεκτος: λάμβανα ένα email που έλεγε "Το δώρο σας από την Pragmatic", χωρίς να αναφέρει το ύψος του ποσού, ούτε σε ποιο πρόγραμμα επιβράβευσης αντιστοιχούσε. Στο μεταξύ στην πλατφόρμα του n1casino δεν υπάρχει ιστορικό και δυνατότητα παρακολούθησης της κίνησης του υπολοίπου και των συναλλαγών. Κάποιες φορές μέσω τις Live Chat υποστήριξης ενημερωνόμουν μόνο για το ύψος της πίστωσης και την ακριβή στιγμή πραγματοποίησής της. Χωρίς την οποιαδήποτε περαιτέρω πληροφορία, πέρα του ό,τι αφορούσαν τα "One Day Tournament"!!!???
Από τα στοιχεία που είχα στη διάθεσή μου, το συμπέρασμα ήταν πως μου πίστωναν αποκλειστικά έπαθλα από τα Daily Game Show Tournaments και καθόλου από τα υπόλοιπα 2 προγράμματα.
Στα ερωτήματα που τους έθετα και τα αποδεικτικά που τους παρείχα απαντούσαν πως έχω λάβει όλα τα έπαθλα από την Pragmatic ή/και να κάνω υπομονή.
Στις 2/2/2024 έκανα καταγγελία στην Ε.Ε.Ε.Π. έχοντας στείλει όγκο αποδεικτικών για ποσά 25€, 135€, 35€ και 90€.
Παράλληλα ζήτησα να παραδώσει η εταιρεία αναλυτική λίστα των πιστώσεων επάθλων, για να μπορέσω να διασταυρώνω αν έχει πιστωθεί το σύνολο των επάθλων από τα Daily Game Show Tournaments,
Επίσης ζήτησα να παρουσιάσει στοιχεία της Pragmatic Play για όλο το διάστημα από 27/12/2023 έως 2/2/2024 όπου ήμουν δυνητικός λήπτης επάθλων τύπου ρίψεων, που η φύση τους ήταν τυχαίας απονομής και ιδιαίτερα δύσκολη η καταγραφή αποδεικτικών, όταν μάλιστα πριν τις 14/1/2024 ήμουν αρκετά αφελής σε ό,τι αφορούσε τη λειτουργεία και αξιοπιστία του n1casino στο συγκεκριμένο.
Υστερόγραφο: υπήρχε ακόμη μία εταιρεία στην Ελλάδα που στα συγκεκριμένα προγράμματα δεν είχε ενεργή/επιτρεπτή την άμεση ή/και αυτοματοποιημένη πίστωση. Διεκδικήσεις μου για Daily Game Show Tournaments (είχα συμμετάσχει και αποκτήσει για μεμονωμένες ημέρες), τις οποίες αυτή η εταιρεία δεν αναγνώριζε και δεν ασχολούνταν, αμέσως μετά καταγγελία στην Ε.Ε.Ε.Π. πίστωσε ευθύς συγκεντρωτικό ποσό των 140€.
Είμαι σε αναμονή ενημέρωσης από την Ε.Ε.Ε.Π. για το τι θα απαντήσει και τι θα πράξει η n1casino. Είναι εντυπωσιακό πάντως το γεγονός, πως σε πληθώρα επικοινωνιών και αποδεικτικών, όχι απλά δε φρόντισε να διορθώσει την όποια δυσλειτουργία παρακολούθησης των προγραμμάτων επιβράβευσης, αλλά με κατηγορηματικό τρόπο δήλωνε πως ήταν εντάξει στις υποχρεώσεις της. Πριν καταφύγει στην πλήρη απαξίωση απέναντι στον παίκτη.
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