Nomini Casino - A retirada do jogador foi adiada.

I won the 15.02 -990euro. And until now I'm still waiting for verification !! Actually, other casinos have never had problems like here? but come on and impossible ... anyway the department works very mall! I wanted to contact them, the Assistance nn gives me contacts as never I understand! If there is nothing to hide because there is a telephone number? Indeed I begin to think that they never arrive .. this money .. I don't believe in nomini casino anymore! Too bad that I spit my money in .pomerstarcasino is better .. coretti and max. 3 days are on your account, without all these verification 3 weeks .. but to take money and for 3 seconds ... you are scerzzandooo .. and I am not unique as I see of our comments below. this is a strategy that seems to me to be nominated ..

Ho vinto il 15.02 -990euro .e fino adesso sto ancora aspettando verificazione!! Da vero ,altri casino nn sono avuta mai problemi come qua?onivolta mancha documento,onivolta mandi le foto e dopo stai aspettando dicono 3 giorni max.però arrivi fino 7-10 fin che nn ti mandano altro sms che di nuovo cè problemi..ma daii e inpossibile…comunque il department lavora mallissimo! Voglevo contatto con loro ,la Asistenza nn mi dá contatti come mai nn hó capito! Sè nn cè niente da nascondere perché nn cè un numero di telefono? Anzi comincio pensare che nn arrivano mai..questo soldi..Nn credo più a nomini casino! Peccato che hó sputtato miei soldi dentro .pomerstarcasino è meglio ..coretti e max.3giorni sono su tuo conto ,senza tutti questi verificazione 3 settimane..ma per prendere soldi e per 3 secondi…state scerzzandooo..e nn sono unica come vedo di nostri comenti sotto.questa è una strategia mi sembbra di nomini..

Dear Michelj76M,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few business days to collect and review all documents.

Which documents have you already provided, please? When exactly did you submit the last document?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I sent imps to confirm address, my photo, ID card, all 2 parts, card statement to confirm that the card and mine with my name is all they wanted. Last was that I sent 3 days ago. but their onivolta is okay.

Hó mandato imps per confermare indirizzo,mio Foto,carta d’identità,tutti 2 parte,estratto conto della carta per confermare che la carta e mia con mio nome è c.t tutto che hanno voluto.ultimo è stato che hó mandato 3 giorni fà.però loro onivolta nn va bene.

Thank you for your reply, Michelj76M. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

This is the last one I received of them..but I'm tired still waiting

Questo è ultimo che ho ricevuto di loro..però sono stanca ancora aspetto

I sent it all, for verification .. it is too pokerstarcasino and other sites are not like them .. yes I knew I was not able to play..nn I have words

Hó mandato tutto,per verificazione..è troppo pokerstarcasino e altri siti nn sono come loro..sə sappevo nn nitravo di giocare..nn hó parole

Kristina.s @ I emailed to see what documents I gave .. more of that what they still want .. it's just me .. I'm fed up

Kristina.s@ hó mandato email per vedere che documenti hó dato..più di così cosa vogliono ancora..sono ioo e basta..sono stuffa

Hi Milena D *** M ***!

Thank you for providing us with all the necessary documents and information.

We are pleased to inform you that your account has been successfully verified by our Finance Department.

If you have any further questions, please do not hesitate to contact us at support@Nomini.com or by using the Live Chat .

Sincerely,

Nomini.com Financial Department. Finally, my documents have been verified, my mom, how long!

Salve Milena D*** M***!

La ringraziamo per averci fornito tutti i documenti e le informazioni necessarie.

Siamo lieti di informarla che il suo conto è stato verificato con successo dal nostro Dipartimento Finanziario.

Nel caso tu abbia ulteriori domande, non esitare a contattarci all'indirizzo support@Nomini.com oppure utilizzando la Live Chat. 

Cordiali saluti, 

Nomini.com Dipartimento finanziario. Finalmente mi hanno verificato il documenti.mamma mia quanto tempo!

Thank you for the update, Michelj76M. Sounds like we are finally on the right track. It can take a few days to process a withdrawal. We usually give casinos two full weeks to process the payment, so I will set the timer for additional 14 days.

Please, keep us posted in the meantime and if there is no development by the end of this time frame we will intervene. Thank you in advance.

Dear Michelj76M,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.