NordSlot Casino - A retirada do jogador está atrasada.

Nordslot refuses to pay €97. The casino says it takes 3-5 banking days to get the payout approved. That time has passed with flying colors. Now I have been waiting since June 1, 2023.

Nordslot vägrar utbetala 97 €. Casinot säger att det tar 3-5 bankdagar att få utbetalningen godkänd. Den tiden har passerat med råge. Nu har jag väntat sedan den 1 juni 2023.

Hello Jimpan96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NordSlot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, verification has not been requested by the casino, but I still chose to verify myself today with an approved result. I asked the casino last yesterday when the money reaches my account, but still have not received an answer. I didn't use any bonus as far as I can remember.

Hej, verifiering har inte begärts av casinot, men jag valde ändå att verifiera mig i dag med godkänt resultat. Jag frågade casinot senast igår när pengarna når mitt konto, men har fortfarande inte fått något svar. Jag använde ingen bonus vad jag kan minnas.

Hello Jimpan96,

As mentioned previously, the withdrawal may take up to 14 days. Please let us know in case it would take longer so we can try to intervene.

Dear Jimpan96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.