NordSlot Casino - Os ganhos do jogador não foram recompensados.

I played at Nordslot a week ago while playing Big Bass Bonanza I got free spins and won 20 euros, the 20 euros were not credited to me and the game did not continue, so I contacted customer service, they said I shouldn't play the provider's games anymore, a technician has to look at it, then I get the money credited and an email. I have written to them 3 times, but to this day I have neither my profit of 20 euros nor get an email.

Ich habe vor einer Woche bei Nordslot gespielt,während ich Big Bass Bonanza spielte bekam ich Freispiele und gewann 20 Euro,mir wurden die 20 Euro nicht gutgeschrieben und das Spiel lief auch nicht weiter,daraughin habe ich mich an den Kundendienst gewandt,dort sagte man mir ich solle die Spiele des Anbieters nicht mehr spielen,das muss sich ein Techniker anschauen,dann bekomme ich das Geld gutgeschrieben und eine E-Mail.Ich habe sie 3 x angeschrieben,aber bis heute habe ich weder meinen Gewinn von 20 Euro,noch eine E-Mail bekommen.

Dear Turbolader,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Turbolader,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.