Ocean Breeze Casino - A retirada do jogador está atrasada.

Hello

I tried several times because of my payout since the 08/09/2021 will be processed ask.

The 21 working days have passed and it is still being processed, over 30 working days have already passed and nothing has changed. I've even already paid € 700.00 and it lasted less than 21 days.

Hallo

Ich versuchte mehrere Male wegen meiner Auszahlung die seit dem 09.08.2021 bearbeitet wird nachzufragen.

Die 21 Werkstage sind vergangen und es ist immer noch in Bearbeitung,es sind schon über 30 Werkstage vergangen und es hat sich nichts geändert.? Ich habe sogar schon einmal 700.00€ Und es ging weniger als 21 Tage.

Hello bookofmo123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ocean Breeze Casino. Please allow me to ask you a few more question before we would make any further steps.

Is your account verified in the casino? Did you ever make any withdrawal in the casino before? Did you use any deposit or no deposit bonus to earn your current winnings?

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Hello Nick, yes, that is what I do not understand, I am verified and have already withdrawn money from the casino everything went perfectly only with the current payout, which has still been processed since 08/09/21, I am surprised. Some even tell me it's cheating, you won't see your winnings anymore.

Hallo Nick, ja,das ist ja das was ich nicht verstehe, ich bin verifiziert und habe schonmal Geld von dem Casino abgehoben alles lief einwandfrei nur bei der jetzigen Auszahlung die seit dem 09.08.21 heute immer noch Auszahlung in Bearbeitung steht wundert es mich.Manche Sagen mir sogar es ist Betrug,dein Gewinn wirst du nicht mehr sehen.

Dear bookofmo123,

Thank you for providing additional information. I'll now forward your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Hello bookofmo123,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.