OXI Casino - O jogador está insatisfeito com o RTP do casino.

RTP miserable.

You can't win anything, even with bets of just 20 cents nothing comes of it.

If there is a bonus then there are usually 5 deadspins and that's it.

I'm now 3000-4000 down.

I have never experienced anything so bad.

I just lost cashback of around €80 without any winnings, wagered 2%

Since I commented negatively about the site, winnings over 20 x are no longer possible.

They also refuse to send me the proof of my bets and I cannot copy them in my profile.

Apparently players from Germany are suddenly blocked too.

Don't play there!!!!

RTP miserabel.

Man kann nichts gewinnen, auch mit Einsätzen von nur 20 cent kommt gar nichts .

Kommt Mal ein Bonus dann gibt es meistens 5 deadspins und das wars .

Mittlerweile bin ich 3000-4000 im Minus .

Ich habe noch nie so etwas schlechtes erlebt .

Cashback von rund 80 € habe ich gerade ohne jegliche gewinne verloren, 2% umgesetzt

Seit dem ich mich negativ über die Seite geäußert habe sind gewinne über 20 x nicht mehr möglich.

Sie verweigern mir auch die Nachweise meiner Einsätze zu übersenden und im Profil kann ich diese nicht kopieren.

Angeblich sind plötzlich auch Spieler aus Deutschland gesperrt .

Spielt dort nicht!!!!

Dear Jonas23111,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

But they refuse to send me the evidence of my assignments.

I can see them in the profile but not everything and I can't copy it either.

Find the highest ridiculous

Sie weigern sich aber mir die Nachweise meiner Einsätze zu übersenden.

Ich kann diese im Profil sehen aber nicht alles und es auch nicht kopieren.

Find das höchste lächerlich

I've also asked for account blocking or deposit limits 5 times, both of which were approved by support but never stopped.

The error message keeps coming: Games not available (which then start anyway but somehow do not bring any profits)

Then it always says no internet or error partner class.

No wonder you don't win anything there, it's pure rip-off.

I also once had free spins that were simply gone after such an error message! Where is that legal?

Ich hab auch schon 5 Mal eine Sperrung der Accounts gefordert oder Einzahlungslimits , beides wurde vom Support zu gestimmt aber nie eingestellt.

Ständig kommt die Fehlermeldung: Spiele nicht verfügbar ( die dann trotzdem starten aber irgendwie keine Gewinne bringen)

Dann steht immer Mal da kein Internet oder Fehler Partner Klasse .

Kein Wunder das man da nichts gewinnt , das ist doch pure Abzocke .

Ich hatte auch einmal Freispiele die dann nach solch einer Fehlermeldung einfach weg waren ! Wo ist das rechtens ?

Hello Jonas23111,

These issues you described are mostly related to the player directly - browser or internet connection issues. Did you try to use any other device or browser to play in the casino? Did you have the same issues there?

Dear Jonas23111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No matter which device, no matter which browser.

It doesn't work without weird error messages, so that's pure manipulation.

And they also refuse to send my proof of use, I didn't get an answer by email and the chat always reminds me to email support.

Egal welches Gerät, egal welcher Browser.

Es funktioniert ohne komische Fehlermeldungen nicht, so ist das doch reinste Manipulation .

Und sie weigern sich auch meine Einsatznachweise zu senden , hab per Mail dann keine Antwort mehr bekommen und der Chat verweist mich trotzdem immer darauf per Mail dem Support zu schreiben .

Hello Jonas23111,

Do you have any evidence of you requesting for deposit limits and that it did not work? Can you please forward it to nikolas.b@casino.guru?

No, I mean the total bets that have been placed.

I would like to have them but I don't get them and no more replies either.

Nein, ich meine die gesamten Wetten die platziert wurden .

Die hätte ich gerne aber ich bekomme sie nicht und auch keine Antworten mehr.

I also didn't want any limits (there's no such thing there)

Just delete or close the account. Time-outs were usually carried out in 1 minute, but where I wanted to quickly block the account, it took 3 days

Außerdem wollte ich keine Limits ( sowas gibt's dort gar nicht)

Sondern den Account löschen bzw schließen. Auszeiten wurden sonst auch in 1 Minute ausgeführt aber wo ich den Account schnell sperren wollte hat es 3 Tage gedauert

Hello Jonas23111,

Do I understand it correctly that the casino closed your account 3 days after your request and it is closed since?

Dear Jonas23111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, you get that right.

I gambled away money again even though I had sent an email with the blocking long ago.

Ja sie verstehen das richtig.

Ich habe in der Zeit wieder Geld verspielt obwohl ich längst eine Mail mit der Sperrung geschickt hatte.

Hello Jonas23111,

If you have requested for self-exclusion, 3 day is a reasonable time for the casino to do so as they are processing multiple requests per day in order in which they received them.

As your other complaint relating RTP was closed due lack of evidence, and your casino account is now closed, is there anything else we can assist you with? If not, the complaint will be closed.

Regards,

Nick

Dear Jonas23111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.