OXI Casino - Retirada do jogador atrasada.

I requested a withdrawal and I still haven't received my money. They're really slow. :( Give me my money!

Slow Withdrawal

Hello semihaltink,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OXI Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Today I sent the necessary documents for KYC and I am withdrawing with real money.

Hello semihaltink,

As stated above, verification and withdrawals take up to 14 days so I would only recommend to wait for know for it to be processed by the casino. Please be sure to wait out this period and let us know if it would take longer or if any update in the case occurs.

Dear semihaltink,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.