PH Casino - A retirada do jogador foi adiada e o saldo da conta foi cancelado.

Hello, I've made a deposit on 07.07.24 in bitcoin currency in the amount of 0.00749 and accepted the bonus 100%. I fulfilled all the bonus conditions and then made a withdrawal in the amount of EUR 1,675. The withdrawal has not been processed. The casino requested to go through the verification process, during which he had to send documents confirming his identity and a selfie with these documents. I sent these documents successfully, after which my balance was canceled from my account. I don't understand what's going on. I started playing at the casino on 05/23/2021, where I made deposits and received payouts to my wallet. I hope you can help me with my problem and I will solve it.

Dear Rntkrenn,

Thank you for submitting your complaint. I am sorry to hear about the difficulties you are experiencing with PH Casino.

Before we proceed, could you please provide some additional information:

• Is your account verified, and if so, when was it verified?
• Is this your first withdrawal request?
• When was your most recent communication with the casino, and what was the subject of that communication?

Please note that the recommended time frame for processing withdrawals is 14 days. If the period has been shorter than this, I would advise allowing additional time for the process to be completed.

Thank you for your cooperation, and I look forward to your response.

Best regards,

Nick

Account not verified.

I sent all the requested documents, after which all my funds were confiscated and the account was closed.

This is not my first withdrawal, I have already made two withdrawals

The last time I corresponded was 1 day ago

I look forward to hearing from you.

 Have you submitted a request to the casino?

Hello rntkrenn,

Since we haven’t received any response from the casino regarding any complaints so far as they have refused to cooperate with us, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.