Informações adicionais de Knubbellttv:
" Olá,
Joguei com o bónus de 200% no Play Club e apostei 14.400 euros. Depois, solicitei um levantamento de 3103 euros. Cancelei depois do meu trabalho e só tinha 2500 euros pagos. Deixei 600,84 para jogar na conta. Depois, resgatei os meus pontos de fidelidade e recebi 16 euros em dinheiro de bónus. Com este dinheiro, violei as condições do bônus (enquanto o outro pagamento já foi enviado, mas não aprovado). Dois dias depois, o cassino cancelou o saque e coletou todos os ganhos. Só fui creditado com o depósito de EUR 200. Mas gostaria de ter um lucro de 2500 euros, que comprovadamente ganhei com uma aposta bem-sucedida e um máximo de 4 euros de aposta!
Apesar de ligar para o suporte, o departamento financeiro não entrou em contato conosco para esclarecimentos. Acabei de receber outro e-mail informando que minha reclamação foi rejeitada.
cronologia
Depósito € 200, código RLD10 = 200% = € 400 de bônus = € 600 de crédito inicial
Bônus encerrado em 28/09/2020 às 16:51:07
16:53 - 16:58 Amigos do Fruity = 50 centavos de aposta
16:58 - 17:02 Fúria Felina = aposta 80 centavos
17:07 - 17:13 Legião Romana = aposta 75 centavos
17:14 - 17:16 The Book Beyond = aposta 1 euro
17:17 - 17:25 Livro da Rainha = aposta de 50 centavos
17:27 - 17:33 Jonny Ventura e The Eye Of Ra = apostaram 60 centavos
17:34 - 17:40 Star Cluster = aposta 1 euro
17:40 - 17:47 Star Cluster = aposta 2 euros
17:50 - 18:12 Bonanza = aposta 4 euros
18:15 - 18:21 Livro dos Mortos = aposta 2 euros
18:22 - 18:26 Disco Danny = aposta 2 euros
18:36 - 18:40 Livros e templos = aposta 2 euros
18:40 - 18:43 Livros e templos = aposta 3 euros
18:43 - 18:47 Megaways da Maldição do Lobisomem = aposta 4 euros
18:48 - 18:50 Big Buffalo? Aposta 4 euros
18:50 - 18:54 Legião Romana = aposta 3,50 euros
18:55 - 19:01 Artemis vs Medusa = aposta 4 euros
19:03 - 19:07 Sakura Fortune = aposta 3 euros
19:08 - 19:18 Bandidos pegajosos = aposta 3 euros
19:19 - 19:26 Rich Wilde e The Shield of Athena = aposta 4 euros
19:26 - 19:33 Fortunium = aposta 3 euros
19:34 - 19:37 Livro da Loucura = aposta 3 euros
19:38 - 19:44 Livros e pérolas = aposta 3 euros
19:45 - 19:50 Livro Ramsés = aposta 3 euros
19:52 - 20:10 Milionário = aposta 4 euros
20:10 - 20:15 Coywolf Cash = aposta 3,50 euros
20:15 - 20:30 Divine Showdown = aposta 3 euros
20:30 - 20:34 Livro de ouro Double Chance = aposta 4 euros
20:35 - 20:41 Honey Rush = aposta 4 euros
20:42 - 20:51 Frames selvagens = aposta 3 euros
20:51 - 20:56 Doom of Egypt = aposta 2 euros
20:58 - 21:10 Gladiators Go Wild = aposta 3 euros
21:12 - 21:17 Livro dos Imortais = aposta 3 euros
21:17 - 21:32 Golden Leprechaun Megaways = aposta 4 euros
21:33 - 21:41 O Asp de Cleópatra = aposta 3 euros
21:42 - 21:47 Rainbow Wilds = Rainbow Wilds 3 euros
21:47 - 21:49 Boom Bang = aposta 2,50 euros
21:50 - 21:57 Rise of Dead = aposta 3 euros
Fim do dia 28/09/2020 = crédito € 2.911,56
----------
5:07 - 5:08 Trollpot 5000 = aposta 4 euros
5:10 - 5:15 Esfinge poderosa = aposta 2,50 euros
5:16 - 5:22 Diamond Vortex = aposta 4 euros
5:23 - 5:28 explosão = aposta 3 euros
5:28 - 5:34 Riddle Reels A Case of Riches = aposta 3 euros
5:35 - 5:51 Ganhe um Beest = aposta 4 euros
5:52 - 5:55 Nero's Fortune = aposta 4 euros
5:55 - 6:04 Rally 4 Riches = aposta 4 euros
6:05 - 6:20 Torros Gold = aposta 2 euros
6:22 - 6:25 Mustang Gold = aposta 4 euros
6:26 - 6:26 Midas GoldenTouch = aposta 3 euros
6:28 - 6:34 The Dog House = aposta 4 euros
6:34 - 6:36 Buffalo King = aposta 4 euros
6:37 - 6:42 Tombstone = aposta 4 euros
6:45 - 7:00 Legacy of Dead = aposta 4 euros
7:01 - 7:06 Livro dos Mortos = aposta 4 euros
7:07 - 7:12 Shoughuns Secret = aposta 3 euros
7:13 - 7:16 Livro da Loucura = aposta 3 euros
7:16 - 7:21 Madame Destiny = aposta 4 euros
7:21 - 7:29 Extra Juicy = aposta 4 euros
7:30 - 7:35 The Dog House = aposta 4 euros
7:35 - 7:42 Blinged = aposta 4 euros
7:43 - 7:46 Ascensão de Merlin = aposta 4 euros
Interrupção em 29.9.2020 com saldo de € 3.103,84
Pedido de pagamento 29.09.2020 3103 euros
= Bônus de 200% concluído !!!
A partir de 29 de setembro de 2020 à noite: nenhum bônus ativo
Pedido de levantamento 29/09/2020 3.103 euros = cancelado
Bônus ativado a partir de pontos de fidelidade 29.09.2020 = 16 euros
Bônus concluído em 29/09/2020 21:31:11
Pedido de retirada 29 de outubro de 2020 2500 euros
Crédito antes da próxima rodada: € 616,84
(3103,84 - 2500 + 16 euros = 616,84)
21:31 - 21:34 Livro dos Mortos = aposta 3 euros
A partir das 21:34 apostas mais altas jogadas
Na época, o bônus de € 16 ainda estava ativo. O bônus de € 400 já estava pronto e o pagamento solicitado ANTES das apostas mais altas. O pagamento foi então em 1º de outubro. recusou. "
Additional information from Knubbellttv:
" Hello,
I played with the 200% bonus in the Play Club and wagered the 14,400 euros. Then I requested a withdrawal of EUR 3103. I canceled this after my work and only had 2500 euros paid out. I left 600.84 to play on the account. Then I redeemed my loyalty points and received 16 euros in bonus money. With this money I violated the bonus conditions (while the other payout was already submitted but not approved). Two days later, the casino canceled the withdrawal and collected all winnings. I was only credited with the EUR 200 deposit. But I would like to have my profit of 2500 euros, which I have demonstrably won with a successful wager and a maximum of 4 euros stakes!
Despite calling support, the finance department did not contact us for clarification. I have now received another email that my complaint has been rejected.
chronology
Deposit € 200 code RLD10 = 200% = € 400 bonus = € 600 starting credit
Bonus closed 09/28/2020 4:51:07 PM
16:53 - 16:58 Fruity Friends = 50 cents stake
16:58 - 17:02 Feline Fury = stake 80 cents
17:07 - 17:13 Roman Legion = stake 75 cents
17:14 - 17:16 The Book Beyond = stake 1 euro
17:17 - 17:25 Book of Queen = stake 50 cents
17:27 - 17:33 Jonny Ventura and The Eye Of Ra = bet 60 cents
17:34 - 17:40 Star Cluster = stake 1 euro
17:40 - 17:47 Star Cluster = stake 2 euros
17:50 - 18:12 Bonanza = stake 4 euros
18:15 - 18:21 Book of Dead = stake 2 euros
18:22 - 18:26 Disco Danny = stake 2 euros
18:36 - 18:40 Books and Temples = stake 2 euros
18:40 - 18:43 Books and Temples = stake 3 euros
18:43 - 18:47 Curse of the Werewolf Megaways = stake 4 euros
18:48 - 18:50 Big Buffalo? Bet 4 euros
18:50 - 18:54 Roman Legion = stake 3.50 euros
18:55 - 19:01 Artemis vs Medusa = stake 4 euros
19:03 - 19:07 Sakura Fortune = stake 3 euros
19:08 - 19:18 Sticky Bandits = stake 3 euros
19:19 - 19:26 Rich Wilde and The Shield of Athena = stake 4 euros
19:26 - 19:33 Fortunium = stake 3 euros
19:34 - 19:37 Book of Madness = stake 3 euros
19:38 - 19:44 Books and Pearls = stake 3 euros
19:45 - 19:50 Ramses Book = stake 3 euros
19:52 - 20:10 Millionaire = stake 4 euros
20:10 - 20:15 Coywolf Cash = stake 3.50 euros
20:15 - 20:30 Divine Showdown = stake 3 euros
20:30 - 20:34 Book of Gold Double Chance = stake 4 euros
20:35 - 20:41 Honey Rush = stake 4 euros
20:42 - 20:51 Wild Frames = stake 3 euros
20:51 - 20:56 Doom of Egypt = stake 2 euros
20:58 - 21:10 Gladiators Go Wild = stake 3 euros
21:12 - 21:17 Book of Immortals = stake 3 euros
21:17 - 21:32 Golden Leprechaun Megaways = stake 4 euros
21:33 - 21:41 The Asp of Cleopatra = stake 3 euros
21:42 - 21:47 Rainbow Wilds = Rainbow Wilds 3 euros
21:47 - 21:49 Boom Bang = stake 2.50 euros
21:50 - 21:57 Rise of Dead = stake 3 euros
End of day 9/28/2020 = credit € 2,911.56
----------
5:07 - 5:08 Trollpot 5000 = stake 4 euros
5:10 - 5:15 Mighty Sphinx = stake 2.50 euros
5:16 - 5:22 Diamond Vortex = stake 4 euros
5:23 - 5:28 explosion = stake 3 euros
5:28 - 5:34 Riddle Reels A Case of Riches = stake 3 euros
5:35 - 5:51 Win a Beest = stake 4 euros
5:52 - 5:55 Nero's Fortune = stake 4 euros
5:55 - 6:04 Rally 4 Riches = stake 4 euros
6:05 - 6:20 Torros Gold = stake 2 euros
6:22 - 6:25 Mustang Gold = stake 4 euros
6:26 - 6:26 Midas GoldenTouch = stake 3 euros
6:28 - 6:34 The Dog House = stake 4 euros
6:34 - 6:36 Buffalo King = stake 4 euros
6:37 - 6:42 Tombstone = stake 4 euros
6:45 - 7:00 Legacy of Dead = stake 4 euros
7:01 - 7:06 Book of Dead = stake 4 euros
7:07 - 7:12 Shoughuns Secret = stake 3 euros
7:13 - 7:16 Book of Madness = stake 3 euros
7:16 - 7:21 Madame Destiny = stake 4 euros
7:21 - 7:29 Extra Juicy = stake 4 euros
7:30 - 7:35 The Dog House = stake 4 euros
7:35 - 7:42 Blinged = stake 4 euros
7:43 - 7:46 Rise of Merlin = stake 4 euros
Interruption on 29.9.2020 with an account balance of € 3,103.84
Payment request 29.09.2020 3103 euros
= 200% bonus completed !!!
As of September 29, 2020 in the evening: No bonus active
Withdrawal request 9/29/2020 3103 euros = canceled
Bonus activated from loyalty points 29.09.2020 = 16 euros
Bonus completed 09/29/2020 9:31:11 PM
Withdrawal request October 29, 2020 2500 euros
Credit before the next spin: € 616.84
(3103.84 - 2500 + 16 euros = 616.84)
21:31 - 21:34 Book of Dead = stake 3 euros
From 21:34 higher stakes played
At the time, the € 16 bonus was still active. The € 400 bonus was already ready and the payment requested BEFORE the higher stakes. The payout was then on October 1st. declined."
Additional information from Knubbellttv:
"Hallo,
Ich habe im Play Club über den 200% Bonus gespielt und die 14.400 Euro gewagert. Dann habe ich eine Auszahlung von 3103 Euro angefordert. Diese habe ich nach meiner Arbeit storniert und nur 2500 Euro auszahlen lassen. 600,84 habe ich zum spielen auf dem Konto gelassen. Dann habe ich meine Treuepunkte eingelöst und 16 Euro Bonusgeld erhalten. Mit diesem Geld habe ich die Bonusbedingungen verletzt (während die andere Auszahlung schon eingereicht aber nicht genehmigt war). Zwei Tage später wurde die Auszahlung vom Casino gestrichen und alle Gewinne einkassiert. Mir wurden nur die 200 Euro Einzahlung gutgeschrieben. Ich möchte aber meine 2500 Euro Gewinn haben, welche ich nachweislich mit geschafftem Wager und maximal 4 Euro Einsätzen gewonnen habe!
Trotz anrufen beim Support, hat sich die Finanzabteilung nicht gemeldet zur Klärung. Ich habe nun wieder eine Mail erhalten, dass meine Beschwerde abgelehnt wurde.
Chronologie
Einzahlung 200 Euro Code RLD10 = 200% = 400 Euro Bonus = 600 euro Startguthaben
Bonus abgeschlossen 28.09.2020 16:51:07
16:53 – 16:58 Fruity Friends = Einsatz 50 Cent
16:58 – 17:02 Feline Fury = Einsatz 80 Cent
17:07 – 17:13 Roman Legion = einsatz 75 Cent
17:14 – 17:16 The Book Beyond = Einsatz 1 Euro
17:17 – 17:25 Book of Queen = Einsatz 50 Cent
17:27 – 17:33 Jonny Ventura and The Eye Of Ra = Einsatz 60 Cent
17:34 – 17:40 Star Cluster = Einsatz 1 Euro
17:40 – 17:47 Star Cluster = einsatz 2 Euro
17:50 – 18:12 Bonanza = einsatz 4 Euro
18:15 – 18:21 Book of Dead = Einsatz 2 Euro
18:22 – 18:26 Disco Danny = einsatz 2 Euro
18:36 – 18:40 Books and Temples = Einsatz 2 Euro
18:40 – 18:43 Books and Temples = einsatz 3 Euro
18:43 – 18:47 Curse of the Werewolf Megaways = Einsatz 4 Euro
18:48 – 18:50 Big Buffalo ? Einsatz 4 Euro
18:50 – 18:54 Roman Legion = einsatz 3,50 Euro
18:55 – 19:01 Artemis vs Medusa = Einsatz 4 Euro
19:03 – 19:07 Sakura Fortune = einsatz 3 Euro
19:08 – 19:18 Sticky Bandits = Einsatz 3 Euro
19:19 – 19:26 Rich Wilde and The Shield of Athena = einsatz 4 Euro
19:26 – 19:33 Fortunium = Einsatz 3 Euro
19:34 – 19:37 Book of Madness = einsatz 3 Euro
19:38 – 19:44 Books and Pearls = einsatz 3 Euro
19:45 – 19:50 Ramses Book = Einsatz 3 Euro
19:52 – 20:10 Millionaire = Einsatz 4 Euro
20:10 – 20:15 Coywolf Cash = einsatz 3,50 Euro
20:15 – 20:30 Divine Showdown = einsatz 3 Euro
20:30 – 20:34 Book of Gold Double Chance = einsatz 4 Euro
20:35 – 20:41 Honey Rush = einsatz 4 Euro
20:42 – 20:51 Wild Frames = Einsatz 3 Euro
20:51 – 20:56 Doom of Egypt = einsatz 2 Euro
20:58 – 21:10 Gladiators Go Wild = Einsatz 3 Euro
21:12 – 21:17 Book of Immortals = Einsatz 3 Euro
21:17 – 21:32 Golden Leprechaun Megaways = einsatz 4 Euro
21:33 – 21:41 The Asp of Cleopatra = einsatz 3 Euro
21:42 – 21:47 Rainbow Wilds = Rainbow Wilds 3 Euro
21:47 – 21:49 Boom Bang = Einsatz 2,50 Euro
21:50 – 21:57 Rise of Dead = Einsatz 3 Euro
Ende Tag 28.9.2020 = Guthaben 2.911,56€
----------
5:07 – 5:08 Trollpot 5000 = einsatz 4 Euro
5:10 – 5:15 Mighty Sphinx = einsatz 2,50 Euro
5:16 – 5:22 Diamond Vortex = einsatz 4 Euro
5:23 – 5:28 Explosion = einsatz 3 Euro
5:28 – 5:34 Riddle Reels A Case of Riches = Einsatz 3 Euro
5:35 – 5:51 Win a Beest = Einsatz 4 Euro
5:52 – 5:55 Neros Fortune = Einsatz 4 Euro
5:55 – 6:04 Rally 4 Riches = Einsatz 4 Euro
6:05 – 6:20 Torros Gold = einsatz 2 Euro
6:22 – 6:25 Mustang Gold = einsatz 4 Euro
6:26 – 6:26 Midas GoldenTouch = Einsatz 3 Euro
6:28 – 6:34 The Dog House = Einsatz 4 Euro
6:34 – 6:36 Buffalo King = Einsatz 4 Euro
6:37 – 6:42 Tombstone = einsatz 4 Euro
6:45 – 7:00 Legacy of Dead = einsatz 4 Euro
7:01 – 7:06 Book of Dead = Einsatz 4 Euro
7:07 – 7:12 Shoughuns Secret = einsatz 3 Euro
7:13 – 7:16 Book of Madness = Einsatz 3 Euro
7:16 – 7:21 Madame Destiny = einsatz 4 Euro
7:21 – 7:29 Extra Juicy = einsatz 4 Euro
7:30 – 7:35 The Dog House = Einsatz 4 Euro
7:35 – 7:42 Blinged = einsatz 4 Euro
7:43 – 7:46 Rise of Merlin = Einsatz 4 Euro
Unterbrechung 29.9.2020 bei Kontostand Guthaben 3.103,84€
Auszahlungsanforderung 29.09.2020 3103 Euro
= 200% Bonus abgeschlossen!!!
Stand am 29.9.2020 Abends: Kein Bonus aktiv
Auszahlungsanforderung 29.9.2020 3103 Euro = Storniert
Bonus aktiviert aus Treuepunkten 29.09.2020 = 16 Euro
Bonus abgeschlossen 29.09.2020 21:31:11
Auszahlungsanforderung 29.10.2020 2500 Euro
Guthaben vor dem nächsten Spin: 616,84€
(3103,84 – 2500 + 16 Euro = 616,84)
21:31 – 21:34 Book of Dead = einsatz 3 Euro
Ab 21:34 Höhere Einsätze gespielt
Zu dem Zeitpunkt war noch der 16 Euro Bonus aktiv. Der 400 Euro Bonus war ja schon fertig und die Auszahlung VOR den höheren Einsätzen beantragt. Die Auszahlung wurde dann am 1.10. abgelehnt."
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