Playdoit Casino - A conta do jogador foi congelada devido à acusação de conta duplicada.

I'm being accused of having duplicate accounts, even with my documents, when I haven't created any additional accounts.

I have their active bonus, I met the wagering requirement, and when I tried to withdraw, they froze my account. Customer service hasn't resolved anything for me. I need your help.

Me acusan de tener cuentas duplicadas e incluso con mis documentos, cuando de mi parte no he echo más cuentas.

Tengo su bono activo, cumplí con el límite al que tenía que llegar al momento de querer retirar me congelaron la cuenta y los de atención al cliente no me resuelven nada. Requiero de su ayuda

Dear lunaizamar008,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playdoit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

• Could you please advise if you have passed the KYC verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes of course, they verified my account

The verification passed all the tests and the truth is I don't know exactly if anyone in my home has created more accounts.

I was playing the no deposit bonus that they give you when you register, I reached the established limit until real money was made.

2500 in fact that money could already be withdrawn. Until I got the message that my account had been frozen

si claro, verificaron mi cuenta

la verificación paso todas las pruebas y la verdad no se con exactitud si alguien de mi hogar haya creado mas cuentas.

estuve jugando el bono sin deposito que te brindan al registrarte, llegue al límite establecido hasta que se hizo dinero real .

2500 de echo ese dinero ya se podia retirar. Hasta que me salio el mensaje de que mi cuenta habia sido congelada

Dear lunaizamar008,

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

If you have any communication with accusations against you send it as well. It will help us better understand the situation.

Thanks in advance for your cooperation and reply.

Dear lunaizamar008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.