Playdoit Casino - Jogador enfrenta problemas de retirada após cancelamento de conta.

I saw this casino on the recommendation of no deposit bonuses, I managed to complete the bonus for the first time, I got 2920 pesos and well at first everything was fine they asked me to deposit 200 pesos do the KYC and then verify my clabe, after doing the clabe thing they told me repeatedly that I could now withdraw without any problem, then I tried to make the withdrawal and it was cancelled, I contacted support again and again it was a clabe process but now by whatsapp I had to wait until the next day because they told me it was from 10 to 14 central Mexico time and so I did it was verified again and everything was normal this time it had taken a little longer to withdraw and they had sent 0.01 to my bank account so I thought everything was done, then they cancelled me again and well I got bored and bet for a while going down to 2600 but I don't blame the casino for that, the joke is that when I tried to withdraw today again they cancelled me and told me to try again, it was cancelled again and this last time *boom* magically someone else with my IP was using the casino and they refused to pay, I asked them how it had been infringed and they didn't answer me, they simply told me again that one person per household, the funny thing is that I live alone, it's my first time in this casino and that bothered me a little since I also deposited money and I would like to know if there is still a solution since they already took my money and I am trying to withdraw at least my 200 pesos, I have more screenshots where they told me that I could already but the link limit was exceeded

Ví este casino por recomendación de bonos sin depósito, logre completar el bono por primera vez, conseguí 2920 pesos y pues al principio todo bien me pidieron depositar 200 pesos hacer el KYC y después verificar mi clabe, después de hacer lo de la clabe me dijeron en reiteradas ocasiones que ya podía retirar sin ningún problema, después trate de hacer el retiro y se canceló, volví a contactar a soporte y otra vez era un proceso de la clabe pero ahora por whatsapp tuve que esperar hasta el siguiente día por que me dijeron que era de 10 a 14 hora México centro y pues eso hice se verificó otra vez y todo normal esta vez ya había tardado un poco más el retiro y me habían enviado a mi cuenta de Banco 0.01 así que pensé que ya había quedado todo, luego me cancelaron otra vez y pues me aburri y aposté un rato bajando hasta 2600 pero no culpó de eso al casino, el chiste esta en que cuando trate de retirar hoy nuevamente me cancelaron y me dijeron que volviera intentarlo, se volvió a cancelar y esta última vez *pum* mágicamente alguien más con mi ip estaba usando el casino y se negaban a pagar, le pregunte que como se había infringido y no me respondió simplemente me volvió a decir que una persona por hogar, lo gracioso es que yo vivo solo, es mi primera vez en este casino y eso me molesto un poco ya que pues yo también deposite dinero y pues me gustaría saber si aún tiene solución ya que ya me quitaron el dinero y estoy tratando de retirar por lo menos mis 200 pesos, tengo más capturas de donde ellos me decían que ya podía pero se superó el límite de enlaces

Dear rickster00010, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Am I correct in understanding that the casino confiscated your winnings because you allegedly had multiple accounts?

Could you please confirm whether anyone else using the same IP address has also created an account at this casino? For example, did any of your friends or relatives access the casino website from the same location or device as you?

Have you passed the full KYC verification?

Could you please send me a link or a screenshot of the no-deposit bonus you activated and played with?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

That's right, they took away what I won after they agreed to let me withdraw the money that I deposited, which seemed strange to me since that withdrawal was instant, and what is meant by if I am the only person living in this home and none of my acquaintances bet so no one else apart from me accessed the casino, and I also passed the complete kyc as I mentioned and the verification of my clabe and the bonus that I have played is the one in which they give you 1,000 in the casino and you must wager 40 times, there I attach when I was about to complete it and after completing it

Así es, me quitaron lo que gane despues de que accedieran a dejarme retirar el dinero que YO deposite, lo cual me parecio curioso ya que ese retiro fue instantaneo, y a lo que se refiere si soy la unica persona viviendo en este hogar y ninguno de mis conocidos apuesta asi que no nadie más aparte de mi accedio al casino, Y tambien pase toda la kyc completa como le he mencionado y la verificacion de mi clabe y el bonus que he jugado es en el cual te dan 1,000 en el casino y debes de hacer wager 40 veces, ahi anexo cuando estuve a punto de completarla y despues de completarla

Thank you very much, rickster00010, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Playdoit Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear rickster00010,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Playdoit Casino representative to join this conversation.

Dear Playdoit Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.