PlayFast Casino - O pagamento do jogador foi atrasado.

I spent about 200 euros on this site to win 100 euros, but when I tried to withdraw them, I ran into a verification that could not be passed, it was simply unrealistic, threw off all the documents, waited 2 weeks, now support has stopped responding to me, because of what I constantly specified about verification. Help me please.

The email address on the site is not correct, but it is impossible to change it, this is done so that I do not receive verification notifications

Я потратил около 200 евро на этом сайте, чтобы выиграть 100 евро, но когда я попытался их вывести, то нарвался на верификацию, которую не удалось пройти, это было просто нереально, скинул все документы, ждал 2 недели, сейчас поддержка перестала мне отвечать, из-за чего я постоянно уточнял про верификацию. Помогите мне, пожалуйста.

Адрес почты на сайте не корректен, но изменить его невозможно, это сделано для того, чтобы я не получал уведомления о проверке

Dear shplendor1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear shplendor1,

Have you received your withdrawal from the casino yet?

No, i cant finish verification

Thank you for your reply, shplendor1. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Dear shplendor1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.