Power Casino - A retirada do jogador foi adiada.

Hello, good day, I'm new to this, I like to play and bet in casinos, I registered at power casino, I got a bonus of 25 and from there I managed to play almost 3 days in a row until I got the withdrawal, I went through the verification a week ago, they notified me that for this Wednesday would be my deposit but no and they don't answer me anymore I thought if it was a serious casino I don't know what they advise me thanks for reading Greetings.

Hola buen dia soy nueva en esto me gusta jugar y apotar en los casinos me registré en power casino obtuve un bono de 25 y de ahi logre jugar casi 3 dias seguido hasta lograr el retiro pase por la verificación hace una semana me notificaron que para este miercoles estaría mi depósito pero no y ya no me responden pensé que si era un casino serio no se que me aconsejan gracias por leerme Saludos.

Dear Sif13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you requested this withdrawal on the 3rd of May?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Kristina thank you very much I will send you all the information.

Kristina muchas gracias te haré llegar toda la información.

Thank you for your reply, Sif13. Do I understand correctly that you canceled your withdrawal and requested it again on May 20?

Hello, due to work issues, I hadn't had time to answer an apology because today I consult and the withdrawal is still pending. I asked the operator and he told me that I have to make a deposit and that I have to wait 14 days again.

Hola por cuestiones de trabajo no me habia dado tiempo responder una discilpa pues hoy consulta y el retiro sigue en estado pendiente pregunté al operador y me dijo que tengo que hacer un depósito y que tengo nuevamente que esperar 14 dias

Do I understand correctly that you canceled your withdrawal and requested it again on May 20?

that was the last email

Ese fue el último correo

So, you now have a new withdrawal that has been pending since the 20th of May. Is that correct?

Dear Sif13,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.