ReloadBet Casino - A retirada do jogador está atrasada.

Good evening,

I have been betting on reloadbet for about 3 years and they have always been very efficient with payments, as soon as the withdrawal request was processed on the same day I had the money in my bank account; all this until 1/07/3022 when I made a withdrawal request for 110 euros and they were never credited to my bank account, in the following days another request for 830 euros and not even arrived on my bank account ... someone Can you help me? Thank you. Greetings Alessandro

Buonasera,

Scommetto su reloadbet da circa 3 anni e sono stati sempre efficientissimi con i pagamenti, appena la richiesta di prelievo veniva elaborata nella stessa giornata avevo i soldi sul mio conto bancario; tutto questo fino al 1/07/3022 quando ho fatto una richiesta di prelievo di 110 euro e non mi sono mai stati accreditati sul mio conto bancario, nei giorni successivi altra richiesta di 830 euro e nemmeno sono arrivati sul mio conto bancario..qualcuno puo' aiutarmi?Grazie. Saluti Alessandro

Hello alexdm8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ReloadBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening and thank you for your interest in my case.

My account with reloadbet has been verified since 2019 and I have always received payments within one business day. I wagered with real non-bonus money.

Now their assistance tells me that they have problems with the provider and the payment times have lengthened, I don't think much of their motivation, last week they told me that today Monday 11/07/2022 I would have received the amount but today the transfer did not arrive in my bank account.

Greetings and thanks again

Buonasera e grazie per l' interessamento al mio caso.

Il mio conto con reloadbet e' verificato dal 2019 ed ho sempre ricevuto i pagamenti nell' arco di un giorno lavorativo. Ho scommesso con soldi reali non derivanti da bonus.

Ora la loro assistenza mi dice che hanno dei problemi con il provider ed i tempi di pagamento si sono allungati, non credo molto questa loro motivazione, la settimana scorsa mi hanno detto che oggi lunedi 11/07/2022 avrei ricevuto l'importo ma oggi sul mio conto bancario non e' arrivato il bonifico.

Saluti e grazie ancora

I specify that the winnings are due to sports betting and the last time I spoke to their assistance was this morning

Preciso che le vincite sono dovute da scommesse sportive e l'ultima volta che ho parlato con la loro assistenza e' stata questa mattina

Hello alexdm8,

As the payments still seems to be within the recommend time frame of 14 days, I can only recommend to wait for now. If there wouldn't be any update regarding the payout until the end of this week/beginning of the next week, we will definitely try to intervene.

Please also note that we usually do not handle sports betting cases as we are not qualified for that but as long as the case is regarding a delayed payment we might be able to help.

Regards,

Nick

Dear alexdm8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed as the player stopped responding.