Rise of Bets Casino - O jogador está solicitando um reembolso devido a problemas no site.

Hello, in this casino, playing games smoothly is impossible. There are frequent crashes despite clearing cookies and so on. Sometimes the bet is deducted when it crashes. Therefore, I assume something is being manipulated here. I would at least like my last bet of €150 refunded.

Hallo, in diesem Casino kann man keine spiele problemlos spielen..mehrere Abstürze trotz gelöschte cookies und so weiter.. teilweise wird der einsatz beim sturz abgezogen..daher gehe ich davon aus,dass hier irgendetwas manipuliert wird. ich möchte zumindest meinen letzten einsatz von 150€ wieder zurück.

Dear Synaro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do you experience this once with one specific game or is it all games? 
• Do you happen to have a video recording or screenshots showing this incident?
• Have all bets been recorded in your game history with results (win/loss)?

Thank you very much in advance for your reply.

Best regards,

Kristina

I actually only played Cygnus 1 to 4, and after a while it started, sometimes right on the first spin.

Ich spielte eigentlich nur Cygnus 1 bis 4,und nach einer gewissen zeit fing es an,teilweise auch direkt bei der ersten drehung.

Thank you for your reply, Synaro. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello, this problem affects all ELK games, all others work without problems.

Bets were recorded, so no problems. But getting kicked out several times in the middle of a game is not acceptable. As if something like that was planned.

Further evidence is not available

Hallo, dieses Problem betrifft alle Spiele von ELK, alle anderen gehen ohne probleme.

Einsätze wurden festgehalten,also keine Probleme. Aber mitten beim Spielen einfach mehrmals rausfliegen,geht nicht. Als ob sowas geplant wurde.

Weitere Beweise sind nicht vorhanden

I am sorry, but based on your description, that bets and their result have been recorded in your game history, and that you do not have strong supporting evidence, I am afraid there is not much we can do, as we do not assist with complaints about game providers.

However, if you believe games from this game provider really do not work properly, you can always personally contact the game provider to perform further investigation.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.