Ruby Slots Casino - Os ganhos do jogador não foram pagos.

I won on Ruby Slots and got verified and even Verified my bitcoin wallet, everything was approved for cash out, so I Cashout and I have not heard from them or received my cashout! Now I can’t login back in to Ruby slots casino, it’s like they don’t want to pay me.

Dear quan6969nguyen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify when exactly was your account blocked?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I won off a free spin bonus, which after the free spin I had to do a play thru which I did complete, it said available for withdrawal $500 and something dollars which then I had to do a verification where I had to upload my ID and I believe also a selfie, and then I had to have a bitcoin wallet to send them $10 to show proof that I have a bitcoin wallet where they can send me my withdrawal. After doing all that I believe it was like a week ago on 01/19/2024, they approved my withdrawal and took out the $200 I wanted to withdraw out of my account cause that’s what I had left cause I kept on playing while waiting for everything to be approved. So after I made my withdrawal I check my bitcoin wallet all day and nothing shows up, then next day still nothing and then next day nothing so I write to them letting them know, they gave me a reference number and said they will get back to me, so far they have not gotten back to me, so I write to then agian, but yes about after 4 or 5 days of not receiving the deposit I tried to log back in so I can complain about not receiving the deposit but it wouldn’t let me back in.

Sorry, I forgot, it was my first time cashing out, that’s why I had to verify myself.

Thank you very much for your reply, quan6969nguyen. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear quan6969nguyen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’ve given up on complaining, no one to complain to, these online casino is a fraud, you win they don’t pay!

Do I understand correctly that you are no longer interested in proceeding with this complaint?

Yes, no complaint will help me

I understand. I will now close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.