Scatterhall Casino - A retirada do jogador está atrasada.

I unlocked 1500 EUR.

The first 500 EUR were paid out after about 1 month.

Then I could request the payment of the second 500 EUR.

I've been waiting for the payment to be completed since March 11, 2023. The casino support refers to technical problems or tells me to contact the finance department.

I did that --> no response for 3 weeks.

Ich habe 1500 EUR freigespielt.

Die ersten 500 EUR wurden nach ca 1 Monat ausgezahlt.

Dann konnte ich die Auszahlung der zweiten 500 EUR beantragen.

Seit 11.03.2023 warte ich nun darauf dass die Auszahlung abgeschlossen wird. Der Casino support verweist auf technische Probleme oder sagt mir ich soll die Finanzabteilung kontaktieren.

Das habe ich gemacht --> Seit 3 Wochen keine Reaktion.

Dear Enjoy82,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints.

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly:

Players complain about extremely long withdrawal times

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time

Delayed withdrawals

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it.

• Could you please let me know if this was your first withdrawal request from the casino?
• Could you please forward a screenshot of your current withdrawal request to tomas@casino.guru ?

Thank you for your cooperation and prompt response.

Best regards,

Tomas

The first payout worked. It also took over a month. I forwarded the screenshot.

Die erste Auszahlung hat funktioniert. Hat ber auch über ein Monat gedauert. Den Screenshot habe ich weitergelietet.

Thank you very much, Enjoy82, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, Enjoy82!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to try to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team