Scatterhall Casino - O jogador ainda não recebeu os seus prémios.

Im fully verified on the site. I have a cashout pending from 25 of april. Sent several emails to finance@scatterhall.com ,NO answers. Livechat is just prolonging saying they "Forward my request" every day.

Dear Jokkemann85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi! Thank you for coming back to me so soon! Ive been gambling for 18 years so i agree that in some cases you should be patient and work with the casino to find solution. But in this case its different. The livechat is NOT cooperating, just telling me that i forward your case everyday. No answers from finance and no guideline on what to do. I wouldnt be this quick to file complaint so "fast", but in this case on this casino with that many complaints about the same thing,i felt the need to do something. If the casino would just let me know that they are looking through game plays or needing something i would be fine. But the could shoulder and bad reviews.. yeah.. I needed to do something! Thank you for replying so fast 🙂 Lets hope it works out! Regards Joakim

Dear Jokkemann85,

Have you received your withdrawal from the casino yet?

No i have not.. i have written 8 emails to finance@scatterhall.com without a single amswer

Thank you very much, Jokkemann85, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of the many unresolved complaints marked, we keep on trying.

Hello there,

Thank you Jokkemann85 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter