Silverplay Casino - A retirada do jogador está atrasada.

I made this withdrawl two weeks ago and it bounced back. I then gave them another banks details and they said they sent it 4 days later still no payment.

Hello Bk2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi nick the account is verified 2 weeks now. The winnings were won with real money not a bonus. I spoke to the guy earlier on chat. Thanks

Hello Bk2022,

And did the casino clarify the reason of the withdrawal being reversed? Did you try to withdraw again or use a different method?

Dear Casino Guru Representative and Bk2022, 

We would like to confirm that player has received the withdrawal is question. 

Nick, we can provide additional proof, if you could just share your email with us. 

Kind Regards, 

Silverplay Casino Team 

Dear Bk2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All sorted thank you

Thank you Bk2022 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick