Silverplay Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, they do not answer my emails and I have sent all possible documentation.

Hola no contestan a mis correos y he enviado toda documentación posible.

Dear Negredo699,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Cristina, the silver play company has not verified my account yet, in fact the refund of the 2000 is pending.

I have sent a selfie with my ID, ID photo, photo of the application account with which I entered rovelut and with the virtual card that I entered, card contract of the account that I have the mortgage, certificate of the two accounts that I have.

This has never happened to me, they also answer emails once every 48 hours.

It seems to me that they are keeping everyone, they have asked me for documentation that I had already sent.

In short I think they are laughing at me.

Hola Cristina la empresa silver play no ha verificado mi cuenta todavía, de hecho me sale pendiente el reintegro de los 2000.

He enviado selfie con mi DNI, foto de DNI, foto de la cuenta de la aplicación con la que ingresé rovelut y con la tarjeta virtual que ingresé, contrato de tarjeta de la cuenta que tengo la hipoteca, certificado de las dos cuentas que tengo.

A mi esto nunca me ha pasado, además contestan a los correos una vez cada 48 horas.

Me parece esto que se quedan con todo el mundo, me han vuelto a pedir documentación que ya había enviado.

En fin pienso que se están riendo de mí.

Dear Negredo699,

Have you received your withdrawal from the casino yet?

Dear Negredo699,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.