Spin247 Casino - As retiradas dos jogadores foram adiadas.

Hello, I would like to ask Casino Guru to contact this casino and help me with my withdrawals. I have been waiting for 10 days and my withdrawals have not been sent. I have 3x800€ pending.

Hei, pyytäisin Casino Gurua ottamaan kyseiseen kasinoon yhteyttä ja auttamaan minua nostojeni kanssa. Olen nyt odottanut 10 päivää eikä nostojani lähetetä. Minulla on 3x800€ pending tilassa.

Dear yannickjulie00,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please clarify whether you achieved your winnings with the help of a bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hello,

I did notice this. However, the casino has been rebranded to the Soft2Bet platform, so I thought if we could try to get in touch. I have not used bonuses, KYC is not required and I have played both at the casino and betting.

Hei,

Huomasin tämän kyllä. Kasino on kuitenkin uudelleen brändätty Soft2Bet alustalle, joten ajattelin jos voisimme yrittää ottaa yhteyttä. En ole käyttänyt bonuksia, KYC tä ei vaadita ja olen pelannut kasinolla ja vedonlyöntiä molempia.

Surely this isn't from you anyway?

Tämä ei varmaan muuten ole teiltä?

Thanks for your reply.

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Emails of Casino.Guru representatives end with @casino.guru

Hi, can we contact the casino? About two weeks have passed since the withdrawal requests

Hei, voimmeko ottaa yhteyttä kasinoon? Noin kaksi viikkoa on kulunut nosto pyynnöistä

Dear yannickjulie00,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.