Spitfire Casino - A retirada do jogador parece atrasada.

I've been fighting for a week to get my withdrawal processed and there's no way to get paid. If they do not process it, it is clear that the money will not arrive either.

In the event that they pay me, which I doubt very much, I will inform you that I have received

Llevo luchando una semana para que procesen mi retiro y no hay forma de cobrar. Si no lo procesan esta claro que tampoco me llegara el dinero.

Caso de que me paguen, cosa que dudo mucho, os comunicare que he cobrado

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spitfire Casino.

Could you please explain when exactly did you request the withdrawal from the casino? Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

Verification was OK.

A lady sent me wassap who told me she was a manager and to register. I registered and started playing by depositing €1,567 on the 9th.

I was able to withdraw 1200 on Sunday the 9th and he told me that he would give me preferential treatment and that he would try to get me paid on Monday the 10th.

They haven't even processed my withdrawal yet and they just told me in the chat that I'll get paid this week but I don't believe anything.

Every day the manager tells me that they pay me today. Every day according to her I am going to charge that same day but the truth is that I no longer believe anything.

I have not deposited anything else until they pay me

Greetings

User in the casino: joberto

Hola Tomás

La verificación fue OK.

Me mando wassap una señorita que me dijo que era gerente y que me registrara.Me registré y empecé a jugar depositando 1567 € el día 9.

Pude retirar 1200 el domingo 9 y me dijo que me daría un trato preferente y que intentaría que me pagarán el lunes 10.

Todavía ni siquiera me han procesado el retiro y en el chat me acaban de decir que cobraré esta semana pero no me creo nada.

Todos los dias me dice la gerente que me pagan hoy. Cada día según ella voy a cobrar ese mismo dia pero la verdad es que ya no.me creo nada.

No he depositado más nada hasta no me paguen

Saludos

Usuario en el casino: joberto

Thanks for the explanation.

Could you please advise which payment method you chose in order to withdraw your winnings? Is it the same method that was used to deposit?

hello: everything is solved and I have received my withdrawal

thank you

hola : ya esta todo solucionado y he cobrado mi retiro

gracias

Dear canaberto,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru